Me, as an owner, don't care whos issue it is, I just care, that citroen C5 for half money has autolocking and my lexus doesn't - but it is possible in the US, so it's just software problem. I don't get the point, I see just stupidity from Lexus Europe.
Another reason not to buy another one! Possibly BMW next for me.
The car itself is great apart from the rattles, the annoying nanny features and the lack of ability to control things like auto locking etc.
The so called Excellent Customer service doesn't really exist!