geoff_6263

I have the misfortune of owning an IS250, which was purchased by me in November 2005. Having had so much trouble with the car I feel I have gone back in time to the 70's of the days of Leyland! To date this heap of scrap metal has let me down again for the SEVENTH time in a little over two years. Most of the problem seems to stem from the keyless entry system and starter (or not in my case)! Having had BMW's and Mercedes I wrongly assumed that Lexus was a superior product - how wrong can I have been :tsktsk: I hope that Lexus will respond at some point to my cry for help at some point although I cannot at this time believe their customer care program can be in operation! Would I buy another, only time will tell...................................

Hi All As reported yesterday Lexus agreed to replace the transponder system within the car and I collected the car yesterday. The car has worked perfectly all day and no problems at all. The service manager said that he thought there were upgrades to the replacement parts but I guess the only way I shall ever know if there is improvement is by parking in any of the previously dead 'areas' which are both local to me! Will let you know in due course. The car was returned immaculately valleted but funnily it was not necessary to change the remotes but I guess the car is coded to them rather than the other way, if you know what I mean. 9/10 for the dealers efforts and I even have the Directors personal mobile number! I just hope that I dont need to make that call Geoff B)

Hi All Have similar problem on my IS250 - access to the car not a problem but on 3 separate occassions despite having the key held by the start button - car fails to start! Three different locations and the only explanation to date from Lexus is 'air waves' which quite frankly I think is a cop out. Result so far they collected the car last Friday week and have ordered and fitted a new complete transponder system ( a special order flown in from Japan!) and the car is due back to me today! Love the car but cannot afford to have a car that wont perform. They agree at the moment but have told them that if the new parts dont recitfy the problem then they can have it back, delivered by me personally through the showroom front door! Regards Frustrated Geoff