Just thought I'd share todays experience,
0915 dropped my LS at Lexus hanley for timing belt at 60k,
Had just sat down in service whilst I waited to book in, with-in 10 Min's I had been booked in and shown to my courtesy car, (brand new Mazda 3, not even done 300 miles).
Collected LS at 1715, advised on small rubber bush problem, paid quoted amount for timing belt, got service book stamped, car had been washed and vacumed, 1st class. :D
If your not happy with any part of your local Lexus dealer, and are not to far from Staffordshire, give Lexus hanley a try, you won't be disappointed.