The CD in my IS200 got the ERR3 problem so I rang the dealers, explained the problem and was told that it was covered under warranty and I should bring the car in so they could take out the old unit, send it off for refurbishment and when the new unit had arrived they would fit it. I told them this was not good enough as I was not going to drive around with a big hold in the middle of my dash and they would have to order one first and then do the remove/refit all at once. They said they would arrange delivery of a new unit and let me know when it was in. Two weeks later I range them and they said "Oh, sorry it's been here ages, we forgot to ring you, bring it in."
So I arranged to swap cars with t g/f so she could take it in to the dealers. They said it would take 1/2 an hour. An *hour and a half* (causing the g/f no end of problems with getting to a meeting) later they had 'finished'. By finished I mean they had fitted a 'new' unit, left filthy fingerprints all over the dash, inside of windscreen, Sat Nav etc. AND, and here's the icing on the cake, AND they had scratched the centre console in they ham-fisted momkey-boy mechanic efforts to get it out (I assume) and IT STILL DIDN'T WORK! 'New' unit gives an ERR3. I am absolutely fuming about this. I have spoken to them and they promised to ring me back. That was this morning. Nothing since then. And this isn't the first time they've cocked up. I'm seriously thinking of naming and shaming this bunch of incompetent a-holes who have completely ruined the image of Lexus customer care for me.