So i bought my Ct new from my local dealer 5 years ago. Im familiar with their setup ,or so i thought. Been with vw last couple of years but have posted in the UX section this is what im researching to buy. The dealership is across town and i dont pass it often.
As i was passing today i thought id pop in and get a proper look at a UX. Drove in, Parked in a allocated bay and entered the showroom. It was bare, no cars, no sales desks. Just a manned reception counter . So said ‘ hello’ and asked if i could look at a UX please?. The reply was not favourable, “ im sorry sir we dont sell lexus here anymore, we only do service / parts” apparently i can either drive to another city to their branch that still sells or they can arrange to have one delivered for me to look at, which seems a massive faff for a first view. The whole buying a Lexus experience from the dealership this time will not be as enjoyable. I have concerns wether as theyve moved sales if the service dept is still Lexus trained or even approved.
All very odd. I guess you guys up country maybe used to travelling to a dealership but when you have one in your city that doesent have sales its like the branch is preparing to close.
As i left I realised all the cars outside were other brands. They use the site to sell trade ins….. its devalued the whole experience.