JMWebster

I was told by Lexus customer services that the old units get sent away for repair by Lexus. So I then asked for contact info for the people who repair them for Lexus and was told that they only deal with Lexus and not individual Lexus customers. So finally I was advised to go to the breakers and look for the part. So if any else has any ideas I would love to hear them. Jo

This is the reply from Lexus Uk customer care. Our ref 427644 14 June 2005 Dear Mr Webster Thank you for your recent enquiry with regards the problems you have experienced with your satellite navigation system on you Lexus IS 200. Unfortunately, we are unable to offer a technical diagnosis to the particular problems highlighted in your correspondence. We would therefore ask that you consult with your nearest Lexus Centre as they are best placed to offer the technical advise and expertise your require in order to investigate and answer the questions you raise. I can confirm that having spoken to our Technical Department at Lexus (GB) Ltd we are unaware of any major issues with the satellite navigation system on our cars. Historically, I would clarify that Lexus do not supply individual components for the satellite navigation and that it is usually provided as one single unit. In closing, I would like to thank you once again for bringing your concerns to our attention. I would strongly recommend that you car is looked at by a Lexus Centre who may then be in a position to liaise with Lexus (GB) on your behalf. If you have any enquiries or require any further information please contact me on 01737 367601 (telephone) or 01737 367721 (facsimile) or at customer.relations@lgb.lexus.co.uk. Yours sincerely Stephen Hinshelwood Lexus (GB) Ltd I contacted my local dealer and they were unable to help. So now I’m going to ask, what they do with all the old units that are broken, as they only seem to swap out the whole unit. Watch this space.

Yes, but after I put the cable back in it works its way loose after a while. I have sent an email to Lexus customer service and am awaiting a reply.

Sat Nav screen Keeps changing colour I have seen all the messages about getting a new ribbon cable from CPC.co.uk and even took my Sat Nav system apart to send them a photo of the cable as it doesn’t have a part number on it. As CPC was unable to match the cable, has anyone managed to purchase a replacement cable from anyone? If so could you please send me a part number and supplier? Thanks Jo

Is the rumour correct that if you try to play CDR's in the Lexus 200 Sound system, it jams and you have to take it back the dealer to get it repaired. If this is true has anyone found away around this problem ??