A parking bay in Putney, London was in operation from 1200-1600 and then reverted to being a loading bay. I bought my parking ticket at 1500 for 1 hour but was 20 mins late back to my car.
When I returned at 1620 my new (1 day old) Lexus RX350 was not there. I luckily flagged down a random passing tow truck who gave me a number for the local pound (in Surrey!!!).
I got to the pound and was charge £200 for the towing and £60 for the parking fine.
I agree that I should have been fined (being 20 mins late to the car) but I thought that they had to give you 30mins before towing you after issuing a penalty charge notice.
I have calls logged to the car pound at 1625 proving the car was towed within 30 minutes.
So I am £260 down and have written in challenging the £200 tow.
Has anyone else got any experience of this or advice?
Many thanks.
