newlexusowner

UPDATE: Spoke to lexus this morning to be told all dealers selling lexus had to be covered by the full lexus warranty of one year the same as an brand new car. The lexus guy then called the lexus dealer had a few words to themselves and then came back to me and then it was an three way conversation where the lexus guy wanted to know the reason I had been supplied what is termed as an sub standard car and why it was advertised on the lexus website as being PRE-OWNED what is very strange is the fact the dealer concerned as on the whole has had good reports on this site many times which is why I trusted them completely to deliver the said services. Lexus wanted me to wait untill the dealer came back to me by 7 pm tonight with what they were going to offer me but it comes as no shock they never called me at all which means they dont even care about the Lexus Brand Name which is quickly going down the toilet! MY CAR! after only 2 days its getting worse first the foot operated parking brake has failed at my first attemp at using it which means the said brand new MOT that the dealer had done is not legal and against the law, the car is being looked at first thing Saturday mornng and if that was not bad enough now the remote fob has stopped locking the doors which means its not currently fully insured and here I was thinking an Lexus, was all that The trouble Lexus has is the fact I have all the internetscreen captures at hand and if they fail to help me then god help them as my first port of call will be the Advertising Standards Agency if my rock solid complaint is upheld its bad news for lexus in many ways and is just not worth the risk of taken me on, on this subject matter, The ASA has powers that can cripple any company large or small on the marketing front. I said at the begining of this thread that I have over 1200 websites I was not joking about this, I feel so angry this is your chance to help me find an website name that best describes this subject matter? If the dealer has not confirmed their steps to me by the close of business Monday, they leave me no choice to name and shame them. This has left me with more questions than answers if Lexus continue to miss-lead the public and may even be breaking the sale of goods act 1974 then the office of fair trading will be informed by myself that Lexus is letting their dealers away with "unfair contract terms" because the dealers are advertising goods as full monty Lexus PRE-OWNED CARS to only get something completely different at the point of sale is an disgrace in this day and age. I will no doublt reject the car as "unfit for the purpose." I do love the Lexus Car and might get One from Europe as their warranties seem to be better than that of "rip off britain". But if it goes wrong which Lexus dealer who is the repair King? One passing shot at the dealers is the fact this/my car is still being advertised on Autotrader tonight despite being sold to me on Tuesday 25th November 2008. The dealer is not allowed to advertise goods for sale that he does not own!!! Even back street traders stop advertising on autotrader because they fear the power of the law in this matter! Kind regards, Bunter.

Hello guys it looks like I was miss-sold after all check out this website which only comfirms what I already thought http://www.usedcarexpert.co.uk/article.aspx?KB_ID=649 So have these guys got it wrong too? Regards, Bunter.

I just went 337 miles on 3/4 of an tank of regular unleaded the OBC said total MPG was 26.2 which was great for me and much better than I hoped for as lets face it an c-max doing the same journey would be around 29 mpg haha So the quest would be drive the same distance in a C-max or an RX300? IF YOU THINK, C-max your on the wrong forum guys. Bunter

Thanks guys for all your comments. That's great news that means the ASA and the DMA will be forced to take action against Lexus of which was very good at saying all dealers who advertise on their site Must offer these services that they promise regardless of age or cost? As regards to service history Lexus says this; Approved Pre-Owned from Lexus ensures you receive the same level of service and attention to detail as all Lexus customers. For instance, every Approved Pre-Owned Lexus comes with Comprehensive Lexus Warranty, Independent Vehicle History, Mileage Check and Lexus Approved Service History. And although you may never need it, because our cars lead reliability statistics, Lexus GB also provides 24-hour RAC Roadside Assistance. Lexus owners have consistently rated Lexus as the best cars to own. This has resulted in many industry awards from Top Gear and Auto Express magazines for example; plus an unprecedented fifth successive J.D. Power Customer Satisfaction Award. Lexus is dedicated to ensuring that every Lexus owner continues to be totally satisfied. So if your Approved Pre-Owned Lexus does not fully meet your expectations we offer a 30-day, 1,000 mile, No Quibble exchange policy* * Click here to see No Quibble exchange policy terms and conditions We believe that owning and driving Approved Pre-Owned only from Lexus cars should be as worry free as possible. The information shown below describes the key features of the Approved Pre-Owned Lexus programme. Contact Us Back to Approved Pre-Owned Comprehensive Lexus Warranty The Lexus Warranty is designed to give the reassurance that you would expect when buying an Approved Pre-Owned Lexus. It is important to note that each Lexus Centre has to adhere to key guidelines to ensure you receive the best possible information when purchasing an Approved Pre-Owned only from Lexus. All Approved Pre-Owned Lexus vehicles are supplied complete with one year's manufacturer's equivalent warranty with unlimited mileage cover. All vehicles with less than a full year of manufacturer's warranty remaining will require a Mandatory Warranty to be applied for. Vehicles under 60,000 miles and with a full year of manufacturer's warranty remaining do not require a Mandatory Warranty to be applied. Your local Lexus Centre will arrange all this for you Any Lexus vehicles regardless of age or mileage qualify All Approved Pre-Owned Lexus Car Warranties have the same level of cover as the Lexus new vehicle warranty, with the exception of batteries, interior trim and corroded exhausts. The exact level of cover is detailed on the reverse of the warranty application form and also within your handover pack you receive when purchasing your vehicle All Approved Pre-Owned Lexus Car warranties include wear and tear cover for batteries, exhausts and wiper blades for three months or 3,000 miles Vehicle Preparation Before you take delivery of your Lexus, it has been subjected to a long and comprehensive vehicle preparation. The vehicle preparation process encompasses five distinct stages: Independent vehicle history check Independent vehicle mileage check Service history check Vehicle preparation and valeting (MOT if applicable) Independent Vehicle History Check The Vehicle History Check utilises data from many sources including the DVLA, Police National computer, finance companies, ABI, BVRLA, VMC, RMIF and SMMT to name but a few. With access to over 63 million records the following checks are made: Cross referencing between Vehicle Identification Number (VIN) and registration number Vehicle description check Finance data check/high risk data check Registration date and year of manufacture Stolen vehicle check Write off/condition check/scrapped indicator Number of previous owners and owner change dates Plate change warning, including full plate history or any previous colour changes Import/export data Independent Vehicle Mileage Check As with the Vehicle History Check, the Independent Mileage Check is vital as it gives both you and each Lexus Centre the confidence that the vehicle mileage has been independently verified. Most Lexus Centres carry out a full mileage verification check as a matter of course with a recommended supplier. All checks include the provision of a branded pass certificate that you will find inserted in the relevant place at the back of your handover pack. Lexus Approved Service HistoryAll Approved Pre-Owned Lexus vehicles must have a service history that is approved by the Lexus Centre retailing the car. All Lexus Centre services will be completed by a Lexus qualified technician and have all the applicable stamps and signatures. Services for qualifying vehicles must be within 1,000 miles either side of the scheduled service mileage limit or within 2 months either side of the specified time period. Vehicles with an incomplete or non Lexus Centre service history can only qualify as an Approved Pre-Owned Lexus once the retailing Lexus Centre completes the most recent major service. The Centre must then update the service record book to then provide to you. Vehicle Preparation and Valeting Once the history and mileage checks have been passed, the car is fully prepared to Lexus standards. We carefully inspect the car's overall condition - outside, inside and underneath. OUTSIDE All vehicles must have a minimum of two keys and remotes Vehicles should meet the current MOT requirements. Brake efficiency tests are replaced by evaluating braking performance on road test, headlamp alignment is replaced by visual inspection Audio System must be in full working order and good condition Tyres must be of the correct size and rating, locking wheel nuts are acceptable providing they are in a serviceable condition and the correct locking key(s) supplied Window glass must be in good condition and security etching must be correct INSIDE Any marks, tears or burns must be repaired All controls and switches must operate to original specification All warning lights and gauges must be fully functioning and accurate Steering wheel and column condition/adjustment must be correct MECHANICAL All engine components must be in full working order Steering, brakes and suspension must be in a condition representing good maintenance by previous owners NON QUALIFYING VEHICLES A vehicle will not qualify as a Approved Pre-Owned Lexus if any of the following occur: If the vehicle has been involved in a major accident If the vehicle's structural integrity is impaired If the body shell has been replaced If the vehicle is a grey import So the part where it says any age is really a lip service then? If so the Lexus webmasters are going to be rather busy soon guys, lol. Kind regards, BUNTER.

Approved Pre-Owned details.... Keep us informed of your progress. Hello DJ Wozza, after a good nights sleep I think the Lexus is the car for me it was a great drive back home and beat any previous BMW or Mercedes I have so far had but if this one is an lemon and if it turns out to be that Lexus refuses to help my family and I then its war. Every Approved Pre-Owned Lexus comes with Comprehensive Lexus Warranty, Independent Vehicle History, Mileage Check and Lexus Approved Service History. And although you may never need it, because our cars lead reliability statistics, Lexus GB also provides 24-hour RAC Roadside Assistance If they advertise on the Lesus site it is an preowned lexus example then surely the dealer knows it mush have already met the strict conditions Lexus its self asks its dealers to perform they also advertised it on autotrader I will upload the screen captures of the sale advert on to my graphics website so you call all see it if the SOS phone call to lexus today FAILS to alert them to this shocking facts! It is the 2 button type and they asked if I wanted to order a new fob at £200 each lol. And I can upgrade the warranty to one year at £250 lol. I will also get the car checked out tomorow by Aberdeen's best garage Do* Sim* so god help them if they missed something lol. Once I get this sorted out I will be a regular poster here guys as that lexus even if it is an lemon was one of the best driving fun I have ever had and that includes owning an 02 M5 I kid you not! I am off to speak to Lexus right now this should be fun I want to ask them if an dealer places an advert with them are they allowed to offer it as an lemon to the very scarce buying public an second rate service? Lexus says ALL PREOWNED CARS that is advertised on their website has this warranty so how can they help my family now? Best regards, Bunter.

LEXUS PREOWNED CARS? What happens if the dealer refuses to honour the Lexus preowned package in Full? Hello guys, I have been reading this forum for years and when it comes to Lexus you guys are king! I am an international webmaster in my own right with hundreds of top ranked websites but need your advices on a somewhat an dodgy issue like Lexus preowned cars after reading Lexus main preowned website its clear to me they (Lexus wants to set the standard in the UK) but the dream for me has just died. I picked up an rx300 preowned advertised on the Lexus site and agreed terms over the phone with the as yet unnamed UK lexus main dealer then drove an 600 mile round trip I am an single disabled dad of 3 ( all the kids had to come with me) the car was in fantastic condition and everything went very professionally until I got home to find not only did they not include the service book or the milage warranty but an the 3 month AA warranty with an £500 claim limit that's shocking! It gets worse there was no right to the " no quibble exchange" As I have stated no service book! No full Lexus Warranty! Only 1 key not 2!!! no RAC Check done! No RAC roadside insurrance! No milage check done? A complete lemon! They told me the service book and warranty was in the car and after reading the Lexus promisse there was no reason to think otherwise.lol The bad thing for Lexus is the fact I screen captured all the said car details off their website prior to purchase and if they dont help me today they will wish they never came to this country at all for example their terms and conditions state nothing about their dealers telling lies therefore they are responsible for making sure dealers who place adverts adhere to the Lexus High Standards, I also admin on massive European Consumer Forums. My question to you Lexus experts is will lexus DO something about it or just wait for the office of fair trading and the ASA, DMA and a host of other very nice questioning offices all asking Lexus searching questions they are going find hard to answer. I was hoping to come on here last night and tell you guys I made the right choice but maybe I would have been better sticking to BMW instead? The question is all about whether Lexus is really different from the rest or just claim to be? If any car is offered for sale as an preowned Lexus on the Lexus OFFICIAL website and the end result is something less than Lexus wanted then its up to lexus to rectify the problem because if they dont they will find themselves in court for not protecting their high brand name or their share holders and further its important to remember its not the dealer who has sold you the car its Lexus who puts their good name behind each preowned car advert that sells the cars and if they forget that then they might as well give up. Watch the space guys it could get really funny? Kind regards, Bunter.