1newlexusowner

I have been on this forum for about a year as its an open board and this is the best thread to date because it is starting to wake up even the sleeping dealers on this forum that unless Lexus GB gets their coperate fingers out they to will be on the scrap heap for ever! But there is still a few out there thats kind of missing the point some what. Lexus GB tells lies every day and every one knows it, they claim to be in charge of the dealerships and when you speak to top trouble shooters like mrs wellor you wish you were back talking to ford direct most of Lexus GB staff are mega rude oh yes they are always nice to start with but as soon as their arguments go out the window they suddenly become fighting pit bull terriers and what is worse they only have them selves to blame. Lexus GB has no leadership most of the time they don't even know what they are selling. If Lexus GB has no teeth what is the point of having customer service personel employed. Every Lexus GB employee has to pass an so called special Lexus EXAM once they do they get to wear the gold "l" pin and if they do anything wrong they lose it for ever and every customer is told about before purchase yet when Lexus admit their dealerships are at fault why cant they remove the pins from the offenders? The employees of the local dealerships all have an so called duty of care to Lexus GB so why if certain people are continuing to let down Lexus and its customers why are lexus not sending out stronger messages and making an example or is this gold pin just some more marketing hype to get us Brits to part with their hard earned dosh. In this down turn in the UK lexus GB HAS 2 CHOICES, 1/Do nothing and become an MG Rover (die) 2/ Kick bums and maybe survive? I hope its option 2 as if its 1 my lexus rx300 will be getting even dearer parts next service, it might be good time to buy parts in bulk as I fear the worst guys. lol best regards, B

Hello again mate! No it was not but thats nothing one other dealer 1 year before that bill wanted £790 but gave an £350 loyality discount which was really strange as she had never been there before or since went back I wonder why, at these rates concord would still be flying if they charged the same money for servicing...lol B.

No the worst thing Lexus did was to get into bed with any dealership chain that promised to build the lexus dealer blueprint design and then just leave em to their own devices....lol I have now purchased another RX300 on an 03 plate with full service lexus history and boy do they know how to charge OTT prices for both parts and services and the Lady that owned it before me must tried diferent dealers through out the land one service cost her £965+vat at 55,000 and all that was on the bill was 0-30w oil, new air filter/oil filter/plugs!!! OIL COSTS £90 (£45 anywhere else) AIR FILTER £12 fair price OIL FILTER £17 fair price PLUGS X 6=£695 ebayuk £48 NO CLEAN CAR LATER EITHER!!!! )(EXTRA CHARGE) Come on guys if this fair then all you sleeping dealers on this nice forum should get a gun out and put us Lexus costumers out of our misery real quick....lol

I rarely read forums and much of this was over my head - seems like complete Tosh to me, I can't beleive I stuck it to the end! I'm not sure what your role is here DJ but I am frightened you are being a little dubious over your own cycnicism - trust your instincts whole incident sounds like Tosh so probably is. I was sad enough to check out the link to the other site but lost the will to live long before I found out what it was meant to be about. I really hope my visit there didn't generate income for anyone! Hi GBR134 it is really strange you think this is tosh as you put it but you yourself has found that Lexus UK has a way with words as you pit it not me in this thread you stated in one of your former posts on this forum So you found that Lexus was doing an spot of misrepresentation there but somehow you think this thread is tosh? Please? The worst thing about forums is they dont lie or forget very often...lol Kind regards, B. PS Missunderstanding with DJ Wozza now cleared up!

I had the same problem and if your only getting say 5 miles to the gallon then Aberdeen Lexus told me it was the o2 sensor there is 3 of them and its best to replace all 3 at same time hope this helps m8! Begards, B

I cant help it if my first time ever time with an Lexus turns pear shaped or that I own hundreds of websites or I own and run some of the biggest forums and blogs on the internet is it, I mean what do you guys expect that every person that may come into any forum/blog is green and every first poster is clueless about forums or what they may be talking about, that's rather shameful and an obvious dealer (forum sleepers) trick to close the thread just because dealers may not like everyone else knowing of their sharp trading practices. I posted here in good faith guys. Its about making sure green horns like me, thinking the Lexus brand name stood for something other than what was delivered and as for terms and conditions the dealer advertised his cars on the OFFICIAL lexus web site and as such there are terms and conditions on there already and if the dealer met those conditions this thread would not be here would it? And to prove to everyone the said thread was in good faith here is the same car from the same dealer selling the same car at the same purchase price- here! This car would be great buy if all the faults that was on it when I had it has now been fixed! Best regards, B.

Aido is correct, W3C is more important than the message it sends out. (thank you Aido for pointing that out m8) Look guys I know full well the said car was as cheap as chips but it had loads of faults to and the bottom line is if you buy any lexus used car from an approved lexus dealer and it appeared for sale on the lexus approved website that says it should have the following warranties then if one can't even trust an lexus main dealer to deliver the said promises of the manufacture main website then Lexus GB might have more problems than an recession or two. The site is getting a lot more hits then I thought as well but lets face it, it is the main keyword set for all Lexus dealers in the UK and other Countries as well and lets face it guys the only cars they will be selling soon are used approved preowned because its the only ones that are going to be able to shift soon. You also have to ask yourselves who would be unhappy with an site that warns others that things are not as black and white as they first seem, if dealers are playing the game they have nothing to fear from such an site have they? If Lexus GB is worried about it they know they will have to do something about it won't they? Members on this Lexus owners forum have already stated that this thread is not unusual if thats correct then this site does have its place just like this forum has an duty to discuss it fully in order for Lexus to get its house in order and if no one mentions it how will it ever get sorted. Best regards, B.

Hello Dave, there are many reasons why websites are built in such away and the english lingo is perfect for putting up any form that any one with an basic understanding of english can easily understand it. As far as asking ones permission for links for what is an open information website it simply does not apply for instance this site has no Copyright notice nor Disclaimers or even Privacy Policies which means its open to anything on the web period, the only ones that can object to these links are Lexus or its network dealers who simply wish to keep others in the dark about such things! I own very large forums all are larger than this one, even if they are for members only its impossible to stop linking although some pages may not link due to you having to sign in as an member, this website is an open forum and open to bots which means any content on this forum can be read, copied or linked, its just the way of the world wide web m8, sorry! Copyright is very important for any site if admin needs advice on this we will freely help you? Regards, B.

Hello Steve, You have a good point about the adverts I will try and filter that bad ones out m8 :D As you can see if the blind can read the site as it passes all validation markups including XHTML, CSS 2.1 and Federal Standards 508 then anyone can read it. As you must be aware Steve, SEO guys by pass black text on white backgrounds everytime...lol If admin would like any SEO help you only need ask as this is what forums are all about helping each other? Best Regards, B. And if any member wishes me to add anything to it just let me know guys.

Thanks Steve for your comments, no I was not given anything including the refund of monies yet...lol but its done with an credit card so no worries there mate. It strikes me as strange as through out this process Lexus GB was fully aware of this practice (so says the many dealers in the network) so much so many in the Lexus Network spoke openly of asking LEXUS to reduce the cost of the warranties charged by Lexus GB over the last 6 weeks. It came to my attention only a few days ago that Lexus ignored the dealers request and put up the cost by 10%+ which means my new approved preowned information website may get much more traffic than it gets at pressent and I may have to open the .com version to allow for all the readers letters to have their say. I am indeed looking to replace the RX300 mk1/2 its a great designed car and great drive although very thirsty but its just a pity Lexus GB customer services were not up to the task and that has really surprised me but it looks like it never surprised you Steve. I have learned my leason the hard way guys. Merry xmas everyone! Kind regards, B.

FINAL UPDATE:- Sorry I have not been keeping my fellow members up to date with events of the last 10 days or so but I have been told to say nothing from Lexus GB until it all got sorted! I bought the said car from Lexus Teesside on an 51 plate £5000 NU51KHK after seeing it advertised on the official Lexus GB APPROVERD PREOWNED website, the dealership gave me the deal over the phone which included the Warranty which was meant to be the full monty but as the price of the car was so low they could only do it for 3 months which seemed fair enough ( I did not know Lexus only do 12 months ones ) the car was to be fully serviced and mot'ed. I paid all the money over the phone which I was not happy about as it was only meant to be an £500 DEPOSIT but they took it all there and then without my permission. I arranged the pick up travelled overnight from Aberdeen got there around 10 am the RX3OO was ready got the keys and drove away into the sunset well towards the A66, stopped at Penrith and discovered the first fault the slipping foot operated parking brake got back up to Aberdeen took out the warranty book and discovered no service book and the 3 month warranty was an AA 3 star which means it covers almost nothing at all! I spoke to the dealership the next day to be told the car was so cheap they could not provide the said lexus warranty as it costs them to much to provide it, this is an cop out as there are many Lexus dealers providing warranties at this price point throgh out the UK Lexus Network. I then asked Lexus GB why they were letting Dealers use their website to advertise APPROVED PREOWNED Lexus Cars when they know full well they are to be offered in some cases as an NON APPROVED Lexus Car. Lexus GB denied this was the case tro start with then confirmed the said dealership had removed several cars from the Lexus GB website that day as they were in their view miss-leading their adverts to perspective buyers and warned about do it again. Over the next few days I rang almost all UK Lexus dealers to discover this miss selling practice was been taking place in other dealerships in the Network, I was then told by Lexus Mrs Wellor was in charge of my case file, she claimed she and Lexus knew nothing about internet selling or its rules, what? Lexus GB has an website that advertises for their dealerships stock promisses that all cars under their warranties will come with this, that and everything covered and not know a thing about about the internet is quite shocking. I don't blame the dealership I blame Lexus GB for this total confusion, there is no leadership some dealers think its up to them or not to offer the full warranty whether it is placed on the official website or not, what an sham. Then Lexus GB came up with the master plan Teesside should offer a full refund this way Lexus GB does not need to honour the warranty and Teesside satisfies them and consumer direct/trading standards as doing what they can to address this big problem and as other members have said on this thread Lexus GB could not give a stuff about us customers its all about making lots of dosh and stuff anything else. Lexus GB staff talks down to everyone and if you dare to have a go you will find yourself at the hands of Mrs Wellor=god help you....lol My car is now back at the dealers and they have returned my trade-in car fully cleaned (which was no mean feat) an a new MOT thank you Teesside Lexus. Like I said I don't blame the dealer for this but they did supply the car with 2 main faults broken parking brake and ignition barrel where the key came out in position 1...lol There was also 6 faults cleared by the Excellent Aberdeen Lexus who examined the car twice on instructions from Lexus GB of which 2 of these so called cleared faults the o2 sensor as many have reported on this ace forum and an miss fire problem but nothing much I should worry about, ok that got my attention so any RX300 can run like crap go into an Lexus service centre for 5 mins and suddenly the car is like new again but they did say "they will come on again thats for sure" was enough for me! Like I said at the start I will buy another RX300 as they are great cars to drive but I wont be using an official Lexus dealer as there is now very little point other than getting a full warranty if your lucky. For the sake of others the website I was going to build is now up and above Lexus for most terms regarding the issues above to warn others that things are not as black and white as Lexus would have you think! One final thought of Lexus GB they think that because I bought the car for just £5000 and it was on an 51 plate somehow this excludes the dealers from handing out full warranties well here is something they are not thinking about, when so few people are buying cars period any car is only worth what someone is willing to pay for it and if they think they are right then why have they not stopped their dealers from offering such cars on their official APPROVED PREOWNED website, just ask yourself that question guys? Kind regards, Bunter.

UPDATE:- I brought my complaint to Consumer Direct who was very interested in the miss-selling practices of some of Lexus GB dealerships on the Lexus GB website, they also put my claims to the test with other dealerships and guess what? The dealer claims they made an mistake with the placing of the advert on the Lexus GB website and on Friday after disscussions with Lexus GB management removed several of their adverts that should not have been there to start with! It matters not Trading Standards in England think that its the fault of Lexus GB as they are responsible for all adverts carried on their website and as I have already stated they have no website disclaimers giving the opt-out for their dealerships to offer anything less than promissed on the Lexus GB website. The said dealer has asked me if I wanted to pay the warranty myself at an cost of £865 for 1 year and £1634 for 2 years this cost for what is meant to be one of the best reliable cars in the world is really out of this world? I am by nature a digger of crap and since this started I have been told by 4 other sources (lexus GB dealers) there have been meetings with Lexus GB officials asking for this huge sum to be reduced as the dealers cant afford to offer the full Lexus Warranties any more and no much wonder if this is the price being put on to any RX3OO motors or other models? I phoned Lexus yesterday who claimed this was an one off and the dealer had made the mistake when I then told them there was many dealers ignoring the warranty pledges from Lexus GB they went mental lol I told them they would have to remove at least 50% of all Pre-owned Lexus cars from their website as all the dealers I contacted said they were offering their own warranties instead this is very true and forum members can check this out for themselves maybe admin can start an thread like "which dealer is opting out of the pre-owned warranties" It seems that just about every car under the £10000 bracket will not be covered any more and its the dealers who have decided this as the simply cant afford the prices charged by Lexus GB in the present economic climate. The problem for Lexus dealers now is why would anyone thinking of buying an used Lexus without full warranties buy from them in the first place when the warranties offered by back street guys offer the now same bog standard crap at much reduced prices? As far as my car goes it has now been checked by Aberdeen Lexus after being asked to do so by Lexus GB the reason the fob/central locking was failing was the fact the ignition barrel was broken and the key was coming out at the first notch thus leaving on the electrics.....lol my foot parking brake (new cable) was fitted wrong!!! my front discs and pads were needing replaced and the power steering was needing looked at more closely but all in all not a bad car he said I hate to see an bad one guys :tsktsk: I have now built the website I was going to do bought the priceless domain name and ready to upload it and before we say anything guys no there will be no links from here to there but there will be links from there to here but I am waiting for Lexus GB to do the honarable thing and give me the said warranty I dont want anything else just what their website offered and claimed. I still think my Lexus RX300 is wonderful though despite the above and have just found out if in town driving you switch off the overdrive function you may get better fuel consumption but dont ask me why? Kind regards, Bunter

Hello Paradriod, The said car was meant to be inspected yesterday but it got cancelled till tomorrow and as far as having no service history being an small inconvenience would you buy any Lexus if it was indeed missing? If it was missing do you think your Lexus would find another owner, whether bits is falling off it or NOT if theres no service history its worse than an lemon in my humble opinion. Sorry Steve but that information would lead to the dealers front door. As far as advertising goes I dont own any car related websites yet but who knows what the future may bring and no you wont see any links of any websites here at all. For clarification I think my LEXUS RX300 despite the wrongs is the best car in the world I have either driven or owned and that is almost every car in the world, I am not asking much I am only asking LEXUS GB to deliver their undertakings/warranties in full and in good faith as I had held them with the same regard before the purchase. Kind regards, Bunter

Hello Jaroph, I take your point, which is well stated and if I am on my other forums might be saying the same things as well. I contacted Lexus GB on Friday who asked me not to name them on the forum until such times that had been exjusted that they had to get involved themselves. I spoke to my salesman this morning from dealership concerned and we had an very friendly chat and he has offered to sort this out or I can have a full refund if I wish and am now more sure than ever this is all down to Lexus GB and I will be taking up this matter with them tomorrow morning for everyones benefit not just mine. I like everyone else just assumes certain things when dealing with an Branded name like Lexus that owners will get what it says on the tin as LEXUS GB says every used car comes with the same warranty as an new car including waer and tear items, why would anyone question that from an official Lexus GB dealer at the point of sale and to be honest this is what Lexus GB thought as well on Friday so there is confussion out there and its not the fault of the dealer per sae its Lexus GB who must make things crystal clear from now on. Naming the dealer at this point would be counter productive as it serves no purpose doing so and if there is no back tracking from the dealer I would be happy to report its an Result in this case. I would not like anyone to go through this again so will persue the matter with Lexus GB tomorrow. Best regards, BUNTER.

Hello guys, For the purpose of admin and mods of this fine forum it appears that certain members are having trouble on two accounts, 1/ Some think its impossible for any Lexus dealership to behave in such a manner. 2/ Some may want to take issue with the messenger and attack them just because they have bad grammer well am sorry I did say I was Disabled from the begining I suffer from dyslexia. I do want to take part in discussions on this forum now and in the future and the only way to do this is by proving who I am to Admin/Mods who have my permission to check out both email adresses in any google search to see if I am telling the truth as regards to my website ownerships? Just because someone suffers from dyslexia does not make someone stuppid or stops one from taking part in any forum or discussion group anywhere on the net. I am an W3C website validator in XHTML, HTML, CSS and Fedral Standards 508 and an editor on Zimbio not many people can do this and when I do build any validated website I pass it to my copy editor who makes it all nice and with hardly any spelling mistakes. As far as this thread goes the dealer did leave a message for me to contact them today (Sunday 30th November) to discuss the matter further which I will do so! The only thing I may be guilty of is perhaps thinking Lexus GB was an Brand Name to trust and was indeed a cut above the rest in Europe, When I saw the said advert on the Lexus GB website offering the said car for sale under the banner of being an Approved Pre-owned car then how was I meant to know buying from an Lexus dealership could turn out this way as Lexus GB has already set out the conditions for the said sale. Please bare with me here, if any car is placed on Lexus GB website as being an pre-owned car Lexus has no disclaimer stating dealers has any opt-out because their cars have to be of the same standard as Lexus GB wants, if any dealer breaks with this request then its up to Lexus to honour their pledge and charge the dealer accordingly this would soon stop this confussion and stop dealers from advertising goods under the official Lexus GB Banner? Lexus GB must and if its anything to do with me stop this dodgy miss-selling practice from happening again. I except the possibilty that my said dealer may not have been fully aware of their obligations before placing the said adverts on the Lexus GB pre-owned website listing but that in its self does not mean they are now alllowed to op-out of the Lexus GB PROMISE or undertakings it just means the dealership will have to be very careful in the future and Lexus should be sending out reminders to its dealers of what is required of dealerships in premoting any said cars on their pre-owned sale listings OR everytime one slips through, Lexus has to take responsabilty and honour their terms and conditions or simply remove this feature from their websites to avoid further confussion for everyone thinking of buying an Pre-owned Lexus. Lexus GB does NOT state that any car on its website on the pre-owned listing can opt-out of the packages of such cars that are advertised, there-fore why would any one have to question the dealerships to confirm the contract when LEXUS GB has already fully explained the benefits of buying such an example regardless of age and mileage in other words if any dealership places an said ad in the pre-owned listing its down to LEXUS GB to honour their word or change their website disclaimers. Its in both the dealerships and Lexus GB interests to clear this up quickly or else the ASA may have to do it for them? I am sorry to the admin/mods for breaking any posting rules on your boards but I would like to use this account from now on to avoid future problems with any of my future postings it was done so you can check both email adresses and report back if you think I am not telling the truth about website ownership as it seems to be an issue? Best regards, Bunter. PS, I will keep you guys updated. @T7RY B, I am not offended by your comments in anyway you were not to know i suffered from dyslexia and I had to copy and paste "dyslexia" as my brain cant cope with that word and if the mods allow me to keep this username I will put it in my profile for others to see .