Looking for opinions/suggestions here ...
My wife's car was recently damaged - parked up while she was at work, and someone reversed into it. Fortunately, the person left a note on the car, and where my wife works, so it was all going nicely through their insurance.
On Fri last week, they called me to say the car was now finished, and that they noticed the oil light was on. I asked them if they meant just for a few seconds after starting, or permanently (as the car goes through a start up sequence with the lights). They said they didn't know as they only moved it briefly. They also said they checked the oil level and it was OK.
Monday they called my wife to say they would be delivering it back, and they agreed they would call her, so she could be home. No phone call, and when my wife gets home, the car's on the drive (unlocked), with the keys through the letterbox. Monday night I went to move the car, and the noise from the engine is terrible, and the oil light's staying on. To me it sounded like the big end bearings, but to be sure I called a friend who's a mechanic, and he confirmed that's what it sounded like.
When the bodyshop collected the car originally, they took it on the back of a lorry, and I'm assuming it was delivered back that way.
I've looked underneath to see if the sump had been knocked at all, but all looks fine. The accident itself, was at slow speed I believe (although we were not there due to it being parked), but only damaged the wing, bumper and headlight
An engineer has now looked at the vehicle, and the only thing that stands out is that the oil on the dipstick looks fresh. He questioned this with the bodyshop again, and this time they said it was very low so they topped it up.
The insurance now say this was down to poor maintenance on our part, but I feel a bit cheated as it left our house OK to go to the bodyshop, and came back wrecked (engine wise). I had checked the oil level about a month ago and this never used oil, nor was there any sign of a leak. On top of that, I believe there's an oil level warning light (separate to the oil pressure), so I'm finding it hard to believe that it was that low in the first place but now I'm stuck :-(
Cheers,
Darren