Have you set the mirrors to the auto postion on the door window control panel? Mine only go down when its set to auto.
I have the SE-I and they close when I lock the car and they are set to auto but don't tilt to help reverse parking :-(
According to the brochure all models get all functionality as far as mirrors go so it has to be a setting somewhere either through the menu system or a switch somewhere. (If like most cars with the functionality you should be able to adjust the mirror in the down position and it remembers it - maybe someone has adjusted it up while in the "down" position)
Next time you are passing the dealers they should be able to find which button / setting needs changing to engage.
right got it tilting but it is very minimal - not like the IS which tilts enough to see the kerb, doesn't appear to be adjustable so either need to have it to low normally or not low enough when reversing....