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Gaga

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  • Lexus Model
    RX400h

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  1. Thanks for response to these notes. Because initially I said to Lexus that I did not want the vehicle back until they recognized the faults I was concerned over they now insist in a £900 charge, that I say is bogus to have my vehicle back - I see it as holding me to ransom over if I want my vehicle back. They have become incredibly aggressive and inflammatory, to my way of thinking, which sadly to me confirms that they have a serious problem once these symptoms show, either to put right or very expensive in the future. My car was sold to me with 3 years warranty and 5 years on the hybrid system. I now wonder when the hybrid starts and "car" electronics take over. I was sucked in when I bought the car by all the promises of caring for our customers and nothing is to much etc etc. A car of this quality should have no faults and there should never be any argument and I suggest that you register your complaint in writing (recorded), even if it is just to help those of us who have this and other problems. It may help you if your vehicle is involved in an accident as Lexus's attitude will be to deny all knowledge of it.
  2. Hi, Where in the South West of England can I find a qualified and independent engineer to carry out a full inspection and report on my hybrid system on my 400h ? Thanks
  3. I have been and continue to have arguments with my dealer over this very problem. It does not have to be cold or bumpy for my RX400 to let go off the brakes. Remembering that there are two braking effects in operation, i.e the foot brake and also the regeneration which also slows the car. There are also other problems with the hybrid system on my vehicle. The dealers attitude is to completely ignor my complaints and just say the car is OK. When I wrote to Lexus UK to ask them for help/guidence I got a circular letter saying that it was not there problem as I had bought the car from a dealer. My conclusion is that it is a serious problem on some cars and Toyota/Lexus are ignoring it. How much will it costs us when it finally goes wrong. I for one will never buy another Lexus, amazing car but I have found a dishonourable dealer and manufacturer.
  4. Thanks MartyCee for your response. With regard to the braking issue, this has got more frequent as time has gone by and has never happened at 3mph but happens in the 30-40mph. Given the agents attitude it does not give me confidence that something serious will not happen. Fuel consumption was OK at 33mph but has dropped to 25ish, and as I live in Cornwall winter does not affect it especially to that degree and was dropping through the summer. However it is my feeling that the low fuel figure and the false reading on the displays is an indication that the hybrid system is not functioning properly and therefore I question is this going to be very costly when it is out of warranty. I wrote to Lexus (Belinda Poole herself) and she sent me a circular letter saying, what I interpreted, as we at Lexus are only here to supply the agents with cars. They will not get involved with my problem with an agent. I have asked the agent repeatedly for prove that the car is 100% as they say the car is fine. The best I have had is an email listing several points, that are OK, BUT these points are not the ones that I have complained about. It is like going to your doctor and saying I have hurt my foot and he tells you there is nothing wrong with your shoulder. Going to another dealer, as they know, is difficult as I live in Cornwall and Plymouth and Exeter are owned by the same company. The next dealer is 3 hours drive. Because I will not take my car back until they convince me it is OK they have now said they are charging for storage. I feel that the old saying “I, the agent, don’t mind and you don’t matter” is appropriate after all the web promises, the sweet-talk and promises made. I have even received emails promising something by a certain time only to find that when the time comes, and goes, even after chasing several times it is hard to get the original promise. Do you think that they are swamped with problem cars or is there another reason?
  5. Hi, I have a RX400h which has done 17,000 miles and it is presenting symptoms which I find concerning and would like to hear if others have had similar symptoms. There are 2 main symptoms: 1. When decelerating on a gentle slope at 30-40mph, the hybrid is regenerating the battery and braking the speed plus my foot on the brake pedal is very gently slowing the vehicle as well. It feels as if the brakes "let go". I am sure my foot has not moved and even if it had why does the regeneration also "let go". This seems to be more frequent in the winter months but is intermittent. 2. The display for energy should display 99.9mpg when running on electric only or when regenerating. It does not but actually displays random numbers for mpg ranging from 21 to 67. Again intermittent and this also seems to be more frequent in the winter. Marsh garages seem to me to ignore this problem and instead concentrate on delaying a response to the rusty dog-guard. I do not know if this is linked but the mpg has dropped as this has got more worse from 32 to 25 mpg. I am now concerned as these seem to be similar to the problems experienced in America. If you have experienced similar conditions and can give me a lead as to how to have them put right I will be very thankful.
  6. Hi MM, I feel for you,as I am suffering too. I have a RX400h which after a month's use mileage went up to 32-33 mpg, i.e. actual not Lexus figure. This has consistently dropped to 24-26mpg. The vehicle has done 17,000 miles and the agent (Marsh Garages) say they get 31mpg (on a dual-carriageway) and I should not compare it to the published figures. I think it is a fault in the hybrid transmission system, due to odd readings on the drive display. Lexus have written to me "we do not want to be involved". Gaga
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