My IS220d recently failed while travelling the M69 at night. I limped to Leicestr Forest Services and an AA engineer determined a fault with the Particulate Filter, he stated that this is becoming a quite common fault. I was transported home and the car on to my dealer. Although I had lost an expensively pre-paid weekend, I slept compfortable in the knowledge that my car had been serviced to schedule by the main dealer and was covered by a Lexus Extended Warranty.
What a surprise when my dealer telephoned me with the cost of repair to be in the region of £1500, and that this was not covered by the warranty.
I have owned 5 Toyotas and this Lexus, all from new; the ones I keep after 3 years, I extend the warrenty for piece of mind!
Has anyboy else experience of Extended Warrenty claims or ways to resolve disputes?
Dpe
