Would have to agree with you on the service front from what i've seen, have tried a few cars for test drive Audi,Bmw both shocking, vauxhall wanted me to buy the same day. Volvo bit hit and miss depending who i was talking to
the only consistant has been Lexus, am looking at a 2010 model have ben very impressed like i say, am taking the volvo out tomorrow, but i think its a waste of time really, but hey its their car and fuel, so it would be rude not too lol