chroma

well just a quick update, had a few emails and phone calls from lexus, and all i can say is "sorted" :winky:

well thats one person who agree's with me, cheers giorgoXXI. i will call lexus tomorrow when i get home from work, why can't we only have a firmware disc? i'm sure most of you have had firmware upgrades on other products you have brought, eg you ipod, computer hardware? i know i have and NO other company has asked me for a penny, even if it has added extra functions!

hi there, can it be confirmed there is a new park assist system? i have contacted lexus about this update, as is it just me, but i paid a few quid for my sat nav system, like the rest of you, and i find it hard to swallow that they want the best part of 130 hard earned pounds to get this updated dvd. i dont care about new roads, all i want is the system update, they updated my ecu free of charge why not the sat nav firmware! here is a copy of the email from lexus : Mr R Denney Our ref ******** 19 January 2009 Dear Mr Denney Thank you for your further email dated 13 January 2009 regarding your Lexus IS 220 SE-L. Firstly, please accept my sincere apologies for the error in referring to your vehicle as an IS 200. Secondly, I am sorry that you are unhappy at having to purchase satellite navigation updates and that you consider that they should be provided free of charge, I have noted your comments and feedback. I can also advise that the software upgrade does not provide functionality improvements to the park assist system or any other systems. The satellite navigation touch screen operation whilst driving feature is now available via the satellite navigation software update. Furthermore, I can advise that the ECU upgrade you have referred to was provided as part of a Customer Satisfaction Campaign as set by the vehicle manufacturer, Toyota Motor Corporation (TMC) and not simply because there was an improvement to the cars working systems. In closing, I m conscious this reply does not engender goodwill and regret that we are unable to meet with your expectations in this instance. Yours sincerely Sam Ragan Lexus (GB) Limited don't quite understand there coment about the ecu update, surely it was an improvement to the system? and so is the sat nav, the said it was to do with a Customer Satisfaction Campaign, well if thats the case most of us have complained about the lack of functioning on the move, from the sat nav, so in that case, a firmware upgrade should fall under the term"Customer Satisfaction Campaign"!!!!!!!!!!! right i've got off my soap box now, thanks

i took the disc out of my 220, 07 plate, put in pc and burned a copy, no protection, just need a good quality dual layer dvd, tried it in unit and worked fine.

had this problem before, look at my post from last year, http://www.lexusownersclub.co.uk/forum/ind...c=44736&hl= oh and after all of that it still has a problem, but as you state only when its hot.

well got my car back friday afternoon, have to say alloy and scratch have been done very well. also another new windscreen, but i noticed this time that the rubber seal at the top edge of the screen is there, last week it was missing, also side trims now fixed down (no brocken clips). so started and drove off................................ahhhhhhhh peace (well apart from the wife going on about the damage on the loan car oppps!). so yes fingers crossed at last all sorted. oh yes, had a little toyota on loan, wife went to tesco's on friday, when she came out some ar*e hole had caught the rear drivers side bumper, thankfully no dents but on the corner quite a bit of paint gone, so have to wait and see what the garage say it will cost, and how much it's going to cost me.

well car being collected in the morning, spoke to lexus call center tonight, they spoke to dealership about problem. got the offer of a full valet and a tank of desiel as a gesture of good will. i called dealership as they had already said they would do full inside valet to get rid of white marks on dash and trim, left after dash removal, and also i have a paint sealant so i never have the garage touch the paint work. then said i have 3/4 tank already. so grand total of good will about £15 for 1/4 tank! agreed that cost towards 1st service may be a better idea, manager said he would speak to service and see what they could come up with. well let you know whats happed later in the week

John Replace the car? Yeah right... :shutit: :whistling I tried really hard and failed... They'll never do this for a rattling lemon...if you've a twisted chassis, a car that pulls and can't be fixed, etc then yes...but never for rattles... The closest you'l get is a decent PEX price to drive another one away... yeah are trading laws (UK) are somewhat sh*t, nothing much is defined such as time scales, only thing i could see was if a fault is inherent it is down to the retailer to prove it is not inherent and lets face it rattles on a 220D are inherent! ha ha. well got to laugh, after my problems, or i would be crying!!

problem is they are the only one in my area and they are 34 miles away. if only it was that simple. may have to see what lexus head office say about it all.

well, after the new prob with the windscreen, went to lex tech doc website and looked up windscreen replacement. when i read through it tell's you about removing the side windscreen trims, it tells you about the clips may brake and if so they must be replaced, so i went out and inspected them on my car, great, passenger side broken, not a happy bunny. this morning went over to the dealship and saw the service manager, seemed a nice bloke, explained about the new rattle, the broken trim, the newly scuffed alloy (wasn't like that when it went in) then whilst talking the wife noticed a mark on the front bumper i had a look and yes scratched, strange as the scrach goes fron the bottom upwards as if something has dragged upward across it, now hand on heart it was not there when it went in. at this point my blood is starting to boil. my car went in with one problem now i have 3 new problems! service manager said they will collect the car from me on wednesday and sort them all, which is good of them, but there again so they should if i damaged my car i would feel gutted but to find that someone else has is even worse. i had my is200se for just over 6 years and it only ever went to the garage for it's service, has lexus slipped that much, my new is220sel m/m will have been back 4 times in under 3 months. fingers cross once again!

well went to collect my car today. they have to weld a seam in the back, and yes it seems to have done the job the noice has gone from the back. now the bad news! when they road tested the car a stone hit the windscreen, so they have had a new one fitted. but as i drove out of the dealership i noticed a rattling coming from the front of the car!!!!!!!!!! so drove round the block and then straight back in the dealership. went out with the tech guy, he said it sounds like the screen is making the noise. so now taking it back to them on monday for the screen to be refitted. maybe one day it will be rattle free. Sh*t happens, sure it will be sorted. one thought i wondered if the screen fitting company may have put a 250 screen in, yes it would fit but the 220 one is designed to absorb vibration? could be?

phoned the garage, they did not know about the new mirror, when i collected my car today they informed me that yes there is a new one, but now having to back order. take it other garages have snapped them up. so just have to wait for them to call me when it turns up.

may phone my dealer tomorrow, took my car in last thursday, for rear shelf rattling, they are keeping it for upto a week to fix it, so maybe they could fit a new rear veiw mirror wilst they have it. thanks for letting us know.

the neighboughs must have wondered what was going on!! did notice that there are air vents in the wheel arches though, so at least i could breath! but at just over 6 ft tall it was a bit cramped.

well, got feed up wait for the 21st, that's when it's booked in for, so last weekend removed the back seats, side panels, rear shelves and the boot lining. put pipe insulation around all wires made sure all bolts where nice and tight. drove it round the block(bumpy in places), oh how lovely no noise. so put it all back together. then went out for a longer drive, balls!, theres the noise again, so got the wife out asked her to drive and i laid in the boot, im sure she was cornering a bit fast, and laughing to herself (ha ha). now once in side the boot i could not hear anything. so now out for a drive again, wife driving me on the back seat now, once the noise started i start pushing different panels, with no luck, then by luck i pushed down on the rear shelf (the part behind the sun blinder), the noise stopped, so wedged some pipe insulation between the very far coner of the shelf and the rear window. now 4 days later still no noise. will still take it to the dealer next friday, as not happy about having pipe insulation stick out the rear shelf!