Hi Al,
I was the proud purchaser of a 2007 IS250.
It was back with the purchasing dealer (Lexus Bolton) within a month for smelly aircon after being parked in heat, and also A-Pillar trim not flush.
The trim came away again on the drive back and the air con was still smelly, and also for a whole week my reverse camera did not work and it has been fine again since, so it has been back with them since last friday and only today had a visit from an "independant assesor" to report to Lexus regarding the air con and also a fault I raised since having the brand new IS250 they have loaned me. That problem being a very loud diesel type noise when gathering speed from a cold overnight start.
I called them to let them know thatmy car sounded significantly different to the loan car and were the 2 engines vastly different? I was told there were minor things, in any case the in house engineers have applied for a part to resolve as well.
I am waiting back to hear from them tomorrow as to the assessors report back to Lexus which will then govern what the dealer can and cant replace.
I am feeling a little like I am being called a liar, I have a video clip that has been sent to the dealer to evidence the camera fault, they have heard the engine noise and not really mentioned the air con unit. And never heard of assessors coming to see the vehicle before warranty work is carried out.
The blurb on the 5+ warranty on the website almost says its like for like to the original warranty, which are normally very much hassle free but this process isn't feeling that way and the service manager at the branch comes across as a little nervous all the time or something!
Anyone have any ideas for what the next step would be if my phone call tomorrow is not what I want to hear?