just to update anyone following this thread... i've tried all sorts of things to resolve this issue... i've unplugged the NAV ECU, I've downloaded different versions of the map and burnt it onto dual-layer discs and all failed. I decided to look for another original disc. I didn't want to spend money on version E15 map so I settled for an E13 map from eBay for £26. After inserting it, the screen was blank for a while which a good sign. a minute later... success, maps loading and the full menu.
Thanks everyone here for the advice.