I think you guys are missing the point here, the man has a problem with his car and it isn't his fault.
I hate BMW drivers as much as the next guy but I gotta admit, their service is second to none. My little bor drives a 1995 BMW 3 series and he recently had a postcard off them to say that there's a safety issue with some part of his steering column. They replaced the culprit parts FOC..not a single damn penny for parts or labour. They don't have to do this, they could just offer 'inspections' and blag wear and tear, then charge for the part.
I was recently told by an independant garage, that my lex has a clunky box and I should get it checked. If I find out that it's down to a design flaw, I'll ask for the part to be replaced FOC...If I get an argument, there's enough solicitors in the family to fill a showroom!! It's bang out of order that someone elses problem has to be paid for by us. I'd like to believe that Lexus can provide a service which is equal to BMW but if they can't, I'm sorry to say I'll be losing my Lex sooner than I thought. Service counts for a lot and if I'm gonna be taking my car down to the dealers for the next few years, I need to know I'm not getting shafted each time for a 'design fault'!!
Gripe over
Thanx
MWAF