simon_caversham
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Ongoing updates to this story can be found here: http://lexusreading.tumblr.com/post/33789470701/what-does-used-approved-mean-from-lexus
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Correct Rory. I don't think Tom has anything to be worried about. Tom, I'd give the dealer 14 days to respond anyway with this new information you've gotten here. Else, small claims can be initiated online now https://www.gov.uk/make-court-claim-for-money/overview All the best.
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What is and isn't covered in a warranty is a defensive tactic used by Lexus dealers, (I've discovered anyway). Your legal rights are not affected by any guarantee or warranty you have. Please see: http://www.adviceguide.org.uk/england/consumer_e/consumer_cars_and_other_vehicles_e/cars_buying_a_car_e/cars_buying_a_secondhand_car_e/cars_what_to_watch_out_for_when_buying_a_second_hand_car_e/buying_a_car_from_a_dealer_what_you_need_to_know.htm Count yourself lucky. I was sold a used approved RX400h by Lexus Reading that wasn't safe or fit to drive. Don't be scared off by, "Not under warranty" - the amount your claiming is perfectly sized for the small claims court. Exercise your rights.
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Sunroof Rattle
simon_caversham replied to jrh10's topic in RX 300 / RX 350 / RX 400h / RX 200t / RX 450h Club
I've got a used RX400h. Amen to that, same experience here with the Reading, Berkshire Lexus dealership. We've also got a rattle from a used approved RX400h roof rack... but I'll live with it! The lesser pain is dealing with a slight annoyance vs. a big one. -
Hi Tom, Absolutely fair and you are covered under the sale of goods act from 1979. You have six years to get a claim into court and within six months of purchase, it's up to Lexus to prove that the fault wasn't present when you bought it. See: http://www.advicegui...replacement.htm Warranty cover is fairly meaningless as I've discovered. I purchased a used Lexus RX400h, "Used Approved" from Lexus in Reading, Berkshire and I was assured the windscreen, "must be in good condition". Turns out I was driving around with a windscreen that would have ejected via an airbag deployment, (Not bonded properly via a sloppy installation) and there's massive safety risks with that in the event of a crash, roll or perhaps even an emergency stop, (I shudder to think). Lexus' response? Hide! I quote; "THE LEXUS WARRANTY IS DESIGNED TO GIVE THE REASSURANCE THAT YOU WOULD EXPECT WHEN BUYING AN APPROVED PRE-OWNED LEXUS." It's a total myth. They can't assure this and in my case, it's totally untrue. I'm preparing to take them to court out of frustration. Hope it doesn't have to be that way for you Tom, it is an option though and your legally protected against dealers who don't want to do the right thing morally or seek to avoid legal obligations. All the best, Simon.
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Hi Matt, I appreciate that's the last word from you and the opinion you've given. When I purchased my used approved Lexus. There was no reason for me to doubt the integrity of the windscreen - I've learned a lot in the last few days, more than I'd ever normally care to learn about how important the windscreen is to car safety. I've learnt more than the typical consumer who's also largely unaware of the importance of the integrity of that windscreen for overall integrity in the event of a roll or crash. I've learnt how 30% of road fatalities are caused by passengers being ejected from the vehicle or are critically injured during rollovers. I've learnt that the The National Glass Association (NGA) in America has made it clear that a "measurable percentage of fatalities occur when an improperly replaced windshield does not remain firmly bonded to the vehicle during a crash." As part of my warranty, the vehicle was being sold to me with a windscreen in, "good condition". That was a myth.
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Do you Matt? Did Lexus put your life and those that you love at risk, (Albeit unknowingly)? Did Lexus waterlog your car when testing for a, "leak"? Have you been pushed from pillar to post by a dealership who have now gone completely silent? No where do I declare that they are, "con artists". I ask that fluffy and flowery marketing blurb be corrected to reflect reality, taking into account your expert opinion as given in this forum. However, I still dont wholly believe that absolutely nothing can be done to check the vehicle windscreen wasn't replaced from factory and that the replacement shouldn't and couldn't be investigated further, (Flexitrim usage being an obvious sign of the need to investigate further) . Given the safety danger. Something can and should be done, or consumers need to be explicitly aware when purchasing used approved that this no guarantee or warranty can be given on the integrity of the windscreen glass. Is that not fair? Would you seek to challenge that? Consumers need to know that the trust they place for safety in, "Used Approved" is a myth. Matt.... please... that's such a weak comparison even Lexus don't cover it under, "Used Approved" they make no promise of tyres being in good condition. I had no trust or faith in the integrity of the tyres. I was prepared for that.
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I wish Lexus in Reading did, useless or not. We had soaking wet carpets, I think that shows how they currently, "Test" windscreens to find the ingress. Knowing as you do Matt the impact on safety of, "THOSE" scary screens, I have to pursue an answer. It's simply not good enough to be ignored by Lexus. If nothing else, then the Lexus promise, as it appears in their warranty to me as a consumer of Window glass being in good condition, needs to be dismissed as a falsehood, if as you say Matt, aspects of that condition, it's very integrity can't be checked. Consumers deserve the full picture on safety when buying, "Used Approved" where the guarantee is, " We carefully inspect the car's overall condition - outside, inside and underneath". The truth we are arriving at together so far is that your no better off with, "Used Approved" Lexus than "Del Boys Trading" when it comes to essentials for safety and specifically structural integrity in the event of a crash or roll.
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Agreed, I did a bit more research and there is an off-the-shelf inexpensive tool, an ultrasonic tester which finds air, dust and water leaks around windscreens, door seals and boot lids. All that's needed from Lexus is the desire to protect consumers by using it!
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Thanks Chris, yes, totally turned off Lexus now. Matt, really appreciate the in-depth and informed post. "literally lift the screen out of them without needing to cut them out. THOSE screens are scary" - Yes, that was what happened and the fitter was visibly unnerved, (He called all his colleagues in to look at it as well and we took video evidence, (Not pursuing action against Lexus yet, but reserving that right if the dealer maintains the silence they've currently got)). Given the safety risk Matt, do you not think it worthy for me to campaign to get Lexus to at least check the windscreen against the same force of an airbag deployment, (Surely this could be checked)? Just to confirm the glass is properly in place? Do you not feel that even if this is an isolated and rare instance we should campaign to preserve the safety of even a single life before the financial betterment of a dealership? If it had been your daughter/son/family member riding around in a car with that level of danger? Consumers trust, "Used Approved" means that all reasonable safety checks have been made, they haven't.
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Regardless Chris, it's one of the most important safety features for any vehicle. It's been a nightmare for us dealing with Lexus and it speaks volumes about, "Used Approved" as a service. The dealer had the car and tested the windscreen twice, sending us away for the second time assuring us it was a seal replacement that was needed and we were outside the warranty period, (We've had the vehicle over 12 months). We paid a considerable sum for a luxury brand with the misguided belief that we would have a used vehicle that was SAFE, ("Used Approved" appears to be nothing more than marketing blurb). I have a three year old daughter.... safety is paramount. We were potentially putting our lives in danger and the lives of others as Lexus failed to check the windscreen. It's one of the most critical parts of vehicle integrity and essential to safety during a crash or rollover... so why aren't Lexus testing this as part of the, "Used Approved" assurance? What are you paying for with, "Used Approved"?
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After an absolute nightmare of back and forth between the Lexus dealer in Reading, Berkshire and an autoglass repair company to find the cause of a heavily leaking windscreen on our used approved RX400h, we've now ascertained the cause of the issue and wanted to warn others thinking about buying a used approved Lexus, or who currently own one. After the glass was removed by the autoglass company, we were able to see no primer was used on on the front windscreen and there were large patches were no adhesive was therefore able to cling to. Further, it was all Flexitrim that was used, not factory trim. In summary we and the glass fitter were horrified. 30% of the structural integrity had essentially been removed from the vehicle and we have been warned, should the airbags have been deployed the glass would have flown out. Needless to say, this was also the cause of the leak. Could an emergency stop have killed a pedestrian? Why doesn't Lexus fully check the windscreens that they sell as approved? We are awaiting a response from the dealership.
