No complaints on service, been there the last 4 years or so. Prices are a tad high (£55 mot for example), but there’s always a new loan car waiting which wasn’t an issue to keep the extra day (was in for service, mot and recall)...I expect to have to pay a premium to never get a quibble over stuff like that. Club discount is known about and handy too, but have found they don’t negotiate on the bill anymore.
They don’t try and tempt me with rcf/gsf either, it guess its just their usual customer is more interested in the hybrids. Last year they thought I would be more impressed with the is300h they gave me, nice enough but not exactly what I would be looking for to replace a car that did 1300 miles this year.