I've been a Lexus owner for the past 15months; I must admit to being more and more pi55ed off with Lexus franchise garages.
I bought my first Lexus for a number of reasons - I loved the toys but I was aware of something called Lexus customer care/service so I was hooked, what could go wrong. I must admit my experience of the latter is shocking. Within the first 2 months of ownership, I had the dreaded 5th injector issue - Lexus Exeter told me I needed 3 new injectors - £1600 plus. This would solve the problem, but this was only after cleaning the EGR valve and charging me £150 plus.
I contacted the garage I bought it from who accepted responsibility and following a conversation they had with Lexus Exeter decided to fix the problem by replacing 1 injector only at a 3rd of the price - I'm pleased to say this fixed the problem but I'm still perplexed as to why they wanted to charge me £1600 for 3 new injectors.
Ultimately I'm nothing but disappointed in Lexus alleged customer service, quite frankly its crap! Their objective is to get the most money out of their customers. Where on earth does this 'legendary' customer service come from? I am at a loss as to the benefit of a Lexus service stamp; quite frankly I get better service and quality from Halfords - honestly. Lexus are a bunch of charlatans.
Don't get me wrong, I love my car- but Lexus garages? No thanks!!!