Presented my 2013 RX450h to Lexus Cardiff today with 73,000 miles recorded. In for an intermediate service and MOT (I have extended warranty so service at Lexus is required and MOT is included in warranty).
They failed it, reporting OSF inner brake pad at 1.5mm (Do not drive until repaired (dangerous defects)).
The RX has covered fewer than 6,000 miles since its last service/MOT at Lexus Cardiff. I expressed surprise that such a worn brake pad had not been reported as an advisory last time (ie wearing thin, please attend). The receptionist Rachel was very nice, but had to involve her colleague to answer my technical queries. Didn't get his name, but it was clear that he'd progressed to his position from off the tools. He said it was quite possible that it had worn excessively in the last year due to a seized caliper. I said I'd have felt that because the steering would have been pulling to the right (OS). He denied that would be an effect !
I was offered replacement front pads at £296 with a further recommendation to replace the discs at the same time (worn, pitted or scored, but not seriously weakened), no quotation given for that after my reaction to the £296 quote !
On my way home I called in to my trusty local independent Stuart. Known and trusted him for 15 years or more and he looks after Mrs LedZep's car and my tyres, battery etc. He was flabbergasted that Lexus Cardiff had failed it for front pads !!! I have it booked in with Stuart for Saturday morning for pads and MOT. Haven't got a quote from him, I trust him.....he's not a "greedy b@st@rd !!!!" Sorry for the long rant 😐