Way back in July I purchased some Veilside wing mirrors for my IS200. Phoned NEMESIS and gave them all the details of card (which one I can't remember). The goods arrived a few days later and were painted and fitted by the end of the week. :D
YESTERDAY I got a call from NEMESIS saying that they were not sure if I had paid for the mirrors or not They asked me to check on my statements to see if I had paid or not. I as an Area manager of a retail company find this a very unprofessional act. Surely NO company would despatch goods without prior payment, I know MINE wouldn't without someone getting into serious trouble. As an Area manager, if I or one of my staff had made this same mistake, I would not dream of phoning a customer up after 4 MONTHS and asking to check if they have paid or not. RIDICULOUS
From a customers point of view, why should I prove that I haven't paid, I could be £250 better off but I honestly don't know if I am or not without going through loads of bank and credit card statements. Surely it is up to NEMESIS to prove that I haven't paid. If they can prove that I haven't paid then I will pay them gladly.
JUST SEEMS A COMPLETE FARCE TO ME !
I'LL NOT BE USING THEM AGAIN.
What are your opinions.