Omg , those scumbags attacking your car ! And you ? . Where was this ? .
I too am with Aviva . A car went into back on me in Spain when stationary, about to reverse into space . I got the forms filled out and the driver basically admitted responsibility. Paid £500 excess and the work was done about 5 weeks later in the U.K. .
Made many calls re getting the £500 , given lots of responses, like Brexit will make it more difficult, really??
Anyway, just got the money back , took 2 year but really happy just to get my £500 in my bank .