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Everything posted by First_Lexus

  1. Groaning suspension

    Sad to say I've got another problem with my NX. The front suspension is now creaking and groaning over larger bumps, especially speed humps and even at very low speeds. It's booked back into the dealer next week, continuing to merit the 'timeshare car' tag that it's been given due to the amount of time it spends with the dealer. Not exactly what I was expecting quality wise when buying a Lexus. Anybody had or heard of similar issues? Any ideas as to the cause? I'd say the ride has become much harder too over the past few miles so something isn't happy!
  2. Groaning suspension

    I wonder if my issue was the same, but they didn't want to tell me because of my previous issues? Curious that the exact same symptoms could be resolved with a bit of cleaning on one car but a new part on another...I'm probably being paranoid!
  3. Groaning suspension

    Fingers crossed you are all right and in a few months this will all be a distant memory! I certainly hope so...
  4. NX F-Sport vs Sport

    My NX300h Sport has been with Lexus Swindon for the past three months so that they could fix what they - and Lexus UK - thought was a very minor issue until they investigated further. Glad to say it is all fixed now and Lexus has provided me with 'goodwill' of a free set of alloys (for my Winter tyres) and free side-steps as an apology. I've had Lexus courtesy cars for the duration, mostly a 2017 NX300h F-Sport, and I thought it might be useful to compare that with my own Sport as the differences were far greater than I expected. I should say that for the first two weeks - bear in mind originally my car was expected to be at the dealer for less than 24 hours (!) - I had an IS300h Advance. I liked it to drive, but it was no good for me as I have mobility issues and I also struggled with the foot operated parking brake, so Lexus provided me with a new NX F-Sport to use instead. It was interesting to have it for a while though. Based on my experience, God alone knows why I don't see more of them on the road and fewer Audi A4/BMW 3-Series... Anyway, the rest of the time I had the NX F-Sport. I'll start with the positives. First, it is far more 'focussed' to drive, and the handling is in a different league. I know manufacturers talk about the differences between different models, but until I had the chance to drive both for an extended period 'back to back' I wouldn't have believed the difference could be that noticeable. The normal Sport model feels a bit 'wobbly' in comparison. 1-0 to the F-Sport. Second, some of the extra goodies that the F-Sport comes with are useful. The headlights are especially good far, FAR, better than those on my Sport and they look groovy too. I like the fact that it comes with front fog lights as standard, and the way they light up the kerb automatically when cornering which I found surprisingly useful. A couple of other nice touches missing from the Sport model, both of which I thought to be gimmicks until I had them. The lights under the door handles are really useful, as is the way the (electrically adjustable) steering wheel moves out of the way when getting in or out of the car. Who knew? Not me, that's for sure! There were some things I didn't like about the F-Sport though. First, the ride. I've said above that the handling is much better, but at the expense of comfort. It isn't uncomfortable as such, but again I'm surprised at the level of the difference. The ride quality in the Sport suits me far better personally. Secondly, the seats. I couldn't really get comfortable with the seats in the F-Sport, mainly because they were harder, deeper and the bolsters too high. Now, I do have mobility issues around my hips and legs so this is a big thing for me that others may not notice. Even so, getting back into the soft 'armchair' seats in the Sport was a relief and I find them much more comfortable as well as easier to get in and out of. I'd say that if you are considering an NX try both the standard and F-Sport seats if it is likely to make a difference in your circumstances. The biggest difference though, is the amount of noise in the car at pretty much all speeds. I can't work this out at all. In comparison with the Sport, the F-Sport had so much more road noise. The difference is so stark that I've found myself wondering whether there was something wrong with the F-Sport I've been using, although I guess it could be partly down to tyre fitment? I'd be really interested in views on this and whether others have noticed the same. One other odd thing. Colleagues of mine - mainly not 'into' cars I should add - thought that the basic Sport was actually the model higher in the NX range. I'm sure a lot of that was down to colour, as the F-Sport I had was white which I personally don't think suits it as well as some colours, but even so. Weird, right? I thought the F-Sport looked obviously 'superior' because of the grille and wheels, but there you go, just shows what I know! My summary? Keener drivers will prefer the F-Sport, of that I have little doubt. That isn't me though, as I prefer to waft about. I didn't test-drive an F-Sport before I bought my Sport, but having had the chance for this comparison over an extended period I'm happy that I made the correct decision for me, especially given the extra cost (from new) involved.
  5. Groaning suspension

    Don't get me wrong, I do like the NX a lot. The drive is excellent, as is the interior. I just can't get over the feeling - having bought the brand specifically based on a reputation for quality - that the 'quality' may be a bit superficial. The paintwork seems very brittle, and the interior plastics seem to mark quite easily in comparison to Honda. Looking at the various courtesy cars I've had those issues don't just affect my NX either. Who knows, maybe I'll have no further issues and in a couple of years I will be looking at another Lexus. I just can't see that at this moment due to my disappointment with the issues I've had and the nagging feeling that I'll have more. A friend of mine who works 'in the business' tells me that Lexus quality is still at or near the top of the tree but isn't what it was a few years ago. Maybe my NX is symptomatic of that. I fully accept there are many here who have had no issues - I'm sure there are on Alfa/Renault/Ford forums as well - and I accept that Lexus are much better than most. The trouble is when you've had the experience that I have, regardless of trying to stay positive, it does colour your view. Inevitable really.
  6. Side Protectors

    I had the genuine Lexus side protectors fitted on Friday, painted to match the car. I can't decide whether I like them or not. Part of me likes the fact that they break up the rather 'slab-sided' looks. The other part of me thinks they spoil the overall design and they aren't in line with the looks the designers intended! Regardless, the car is parked in a work car park every day, so these are an essential to try and avoid damage. I can't see that any other members have these - thoughts?
  7. Groaning suspension

    Lexus Swindon made a point of saying that the groaning suspension wasn't a fault - rather it was routine maintenance caused by road conditions. That makes me doubt Lexus quality TBH. I've never heard of anything like that on any other cars I've owned, and those include Renaults! I won't be asking for a new car. I bought the NX on a PCP, and residual values are strong. I'll keep it for another 18-24 months (I've already had it for 6) then chop it in for the new Honda CR-V Hybrid which is already available in the US and will be available here in Autumn 2019. My feelings having owned plenty of Hondas is that they feel more thoroughly engineered. The interior quality isn't as 'premium' nor is the design as 'cutting edge.' However, they feel more robust to me, and certainly the design is more thoughtful for the user in a number of ways. If I have any disappointment at all with the way Lexus have handled my issues it is that at no stage did they approach me to offer a replacement. I had to put that onto the table and push it, which is when the original manufacturing issue was identified as 'minor' (I have no way of knowing if I was told the truth, but I think I was) and when the wheels/side-steps were offered as compensation. Even then, Lexus wouldn't give me everything I asked for, rejecting my request for two free services as well. I like the NX, but ultimately my confidence in the Lexus brand has been shaken to a level where it is unlikely to be recovered. While it is under warranty I'll keep it. Before the warranty expires, I'll move back to Honda.
  8. Delivery mileage on a brand new NX

    From memory mine had 8 miles on the odo on collection.
  9. First NX Clean

    Having had my NX Sport for nearly two weeks, today was the day for my first clean. The car has the 'Williams F1' ceramic coating applied by the dealer (well, by an indy the dealer uses) so today was also a good chance to assess the quality of the application and finish The good news is that the paintwork is flawless. Regardless of the merits or otherwise of the Williams coating - which I didn't pay for - the preparation of the car was evidently done very well. My basic regime today was the same as I use for my other cars, although with the Williams coating present I didn't (at this stage) clay or actually prep the paintwork, which I would normally have done. - Snowfoam - Bilt-Hamber Auto-Foam - Wash - Bilt-Hamber Auto-Wash (three bucket method - body, wheels & rinse) - Paintwork & wheels - CarPro Re-Load sealant - Tyres - Bouncers Dress to Impress - Glass - Dodo Supernatural followed by Auto-Perfection Pro Clear - Exterior plastics - Chemical Guys New Look Trim Gel
  10. Almost a Lexus owner

    I change insurer almost every year. Every other year I end up with Admiral as their quotes are so much cheaper for 'new' customers. Madness. As others have said, costs seem to be very location/car/job/age specific. I know people who swear by Direct Line, but over the years their quotes are almost always about double the cheapest. They aren't able to explain why. LV have never been competitive for my motor insurance, but are excellent for my home insurance. Go figure...
  11. First NX Clean

    I've ordered the Sonax BSD this morning. Will be interesting to see how it compares to the other detailers I've used / got - I'll post thoughts once I've got it and used it over the ceramic coating (which seems to be holding up very well so far after 6 months).
  12. Groaning suspension

    I've had the second issue, but assume it is a normal characteristic. Only seems to happen in low temperatures, so I guess the car needs more power for lights/heat/heated seats etc. than the batteries alone can offer? Not had the hill hold issue, that sounds like one to have looked at. My car had a manufacturing defect which was relatively minor but took ages to identify and then resolve. The Lexus UK engineer who finally worked it out said he'd never seen a Lexus with such a fault leave the factory. Lexus had the car for almost three months while they sorted it.
  13. New Lexus UX revealed

    Agree. Mind you, I feel that the Lexus range looks better - in general - in the flesh. I certainly feel that way about the IS, NX and RX. Perhaps this will be the same, as from the photographs it looks oddly proportioned to my eyes.
  14. Groaning suspension

    Front right was the issue with mine. Not sure why Lexus would have this issue where other marques don't - I have no engineering or mechanical knowledge so not in a position to even guess. Does anybody know if this is a design quirk, as I've never had it with other makes previously. Get it booked in and sorted. The worry is that outside of warranty in a few years...hmmm. Not great.
  15. Groaning suspension

    Well, this was at least a simple fix and one for other NX owners to look out for. It took the dealer only a couple of hours to resolve - including a clean. The issue was that the front anti-roll bar bushes had dried out. They needed to be removed, cleaned and re-greased. It seems this is a common issue as road salt dries them out. Not something I've ever had previously on any other make of car, but there you go. Apparently Vauxhalls have the same issue. Hmmmm... @Zoot1948 - I really like the NX, but to be honest at 6 months old I'm very disappointed with all the build quality issues. Yes, Lexus have been great but on a 'quality' car bought specifically for build and reliability it has shaken my faith somewhat. Fingers crossed this is the last of the gremlins, but even so I can't see myself staying with Lexus next time. In a couple of years Honda should have a hybrid CRV available, and if they do then I'll likely return to them. In the meantime, I'm looking forward to some nice Spring weather and giving the NX a really good clean. That always helps me to feel better about a car. It's the OCD...
  16. Groaning suspension

    My car is with Lexus Swindon today. They don't think this is a big issue, probably lubrication required to the spring seats (whatever that means!). Fingers crossed they're right.
  17. NX Tyres

    ^^ As it happens, just over a month ago I posted this. I never did get Winter tyres this year, foolishly believing that Spring was 'just around the corner.' Not one of my better decisions...ho hum!
  18. Nice Car, but maybe flawed

    It depends how you like to drive. If your style is relaxed, the hybrid engine/gearbox combo seems popular. It certainly suits me. If you like to accelerate faster or drive more aggressively then it probably isn't for you. Having owned my NX for almost 6 months I've not yet needed to use anywhere near full throttle, hence no issue. Mind you, I never exceed the speed limit - IMHO life's too short to rush - so you'll get the idea of how I like to drive! Never had a speeding ticket and been driving since 1988, including long periods at 15-20k miles a year up and down the motorways too... It probably also depends what you're used to. I came from a petrol/auto CRV and the NX is very perky in comparison.
  19. Groaning suspension

    To be fair both Lexus UK and Lexus Swindon have been very good with nice courtesy cars and free gifts to say sorry. Even so, I'll wait and see what the issue is this time before deciding whether to discuss other options with them.
  20. Groaning suspension

    Indeed so, I think my NX was built on the site of an old Indian burial ground! It's cursed I tell you, CURSED It's only 5 months old with fewer than 3k miles so I'm interested to see what the issue is. Everybody tells me how unlucky I've been, I think that makes it worse lol.
  21. Lexus Teesside 5 Day Event next week

    Targeted for the registration change in March. The irony is that with more customers in the showroom, if sales are going well you'll probably end up with a worse deal than if you wait until the last couple of weeks in March...if a dealer is close to a monthly sales target, you can reap the rewards (although you could be lucky at the end of any month).
  22. My own NX 300h Sport has been with Lexus for the past three months - long story . Anyway, I finally collected it on Saturday, and now have the side-steps fitted. I really like the look of these - I had similar on my Honda CR-V - and they may even stop some of the mud from splattering the sides of the car. Although it will instead collect on the bottom of the steps! Ho hum... As an added bonus, these were a no-cost 'gift' from Lexus UK as an apology for the issues I've had. They are also providing a free set of alloys that I can use as my 'Winter' set. Safe to say they are VERY sorry for my experience... I thought I'd share a picture in case anybody else was considering these. Happy Christmas to all!
  23. Lexus Portal

    I'm also pleasantly surprised. No services yet, but even my purchase of a touch up pen is listed! Accessories fitted and date has also been added, although they've added wind deflectors instead of sidesteps...I guess somebody entered an incorrect reference number.
  24. Lexus NX vs Infiniti QX 50 who wins

    It is a nice looking thing, if a little bland and similar to the latest Mazda SUVs imho. I looked at Infiniti before deciding on my NX. I was quite impressed, but as @rayaansnotes, the interior quality wasn't QUITE there. Mostly excellent, but some cheapish plastics present in the boot and lower dashboard. Even so, they will doubtless improve and this may be their breakthrough moment. TBH anything that draws people away from the generic German choices has to be a welcome addition to the market.
  25. NX side-steps

    @bluenose1940 No idea on the fitting side of things, but genuine side-steps are available on eBay from a Lexus dealer for £360.