The comments are entertaining -
"Why is this statement released on the very day my NX was stolen. My car was stolen this week Wednesday and the utter lack of care and total nonchalance is shocking. I had the vehicle for almost 3 years and never received any communication from Lexus about this very well known issue. This article link was sent to me, else I wouldn’t have seen it – once again indicating total lack of communication to Lexus owners. I won’t buy another Lexus"
"My Lexus 300NX got stolen from my drive last week, CAN bus attack, I came across this article regarding the fitment of the plate and also this was highlighted on the BBC One Show. My car was serviced in January and I was not told about the plate. This is really bad customer service. Now my insurers are not paying the full value of the car. I was told, I should have put a put a steering wheel lock, so you pay £45000 for a car and have to purchase a £50 steering lock. !!!! This had caused so much frustration and inconvenience."
"We designed something with a vulnerability, yet “costs are under review and customers may incur a nominal charge.” What a load of BS."
"I have had 6 lexus’s. 50% of them stolen. One RX450 in November 2022 and then BOTH UX250’s in August 2023. Lexus just wrote me a Dear John letter when I contacted them. I worked so hard for those cars and always aspired to have a Lexus. I will never buy Lexus ever again. I have the CCTV footage.. took them 45 seconds to steal my RX450 and less than 2 minutes to then drive off with mine and my wife’s UX250’s"
Maybe employing Gerald Ratner as Head of PR might improve things.
Another point - on the RX section of this website there are people discussing second generation canbus protection plates. That clearly suggests the first plate design doesn't work!! My guess is any steel cover can be got around by accessing the loom at a different point, or instead of connecting to the pins in a multiplug just tapping into the correct colour wires further along the same cable.
Solution : immobiliser for all, or an upgrade to the canbus hardware so we have 2024 spec systems on all older cars.