Frank the Hornet

Try Adrian Flusk, I had ridiculous increases on renewal, not much better on comparison sights, appreciate mine is a Gen 3 RX, they managed to beat the comparison sites both on price and excess with legal expenses included FOC. The staff at AF can have an influence on price when you speak via phone, interestingly I was told that using a broker like AF they are some 3 months behind the market on increases. On maybe a not such a crucial point, they have a good tech offering eg getting NCB proof and online servicing , which was one of the reasons putting me off a broker for the last 20 odd years.It has been relatively painless exercise. Perhaps this year I have just lucky but a quick phone call probably a good investment of time.

Hi BOLAJI, I have the 10 year extended warranty & had the same issue that none of my local centres had heard of it, together with the call centre of LEXUS UK. No matter what I was able to evidence from this forum all adamant there was no such thing. As a last resort I called my dealer who I bought my RX from Snows, LEXUS, Hedge End ( Southampton ) I spoke with Conor in service ( a " expert " of the 10 year plus warranty ) who explained everything I needed to know, took in out over the phone £540 per year interest free over 10 months, all the paperwork arrived in the post a few days later. For 10-15 minutes on the phone with him so useful than my previous labours. Hope this helps. Frank

Rod, In my 7th year of ownership GEN3 2012 RX 450H FSPORT no water ingress issues at all " what's not to like ? " I have never kept a car so long !

meant to say "worth checking both " !!

Whilst you are in dialogue with this maybe worth considering legal expenses cover ( if you indeed have it normally with either your Motor or Home insurance ) Particularly your home cover often this covers disputes with goods or services bought which indeed should cover car Insurance. Work checking both, a call in should not affect your Home / car insurance as not regarded as a claim. The initial helpline will give initial guidance and what you should do to resolve the matter before any formal advice (if any ) is given. This may give you more leverage in your challenge with your Insurer.

Herbie, Absolutely feel your other half & yourself have made exactly the correct decision and your factual description of the reasons Equity Release is right for you both bears this out. All the very best for the future to you both.

I did call LEXUS Hedge End ( Snows ) yesterday where I originally purchased my RX from in 2017, dealt with Connor in Service, very knowledgeable and completed over the phone at a cost of £546 per year , I took up the option of interest free monthly direct debit. Connor could have been a member of the LOC such was his knowledge and history of Extended Warranties he did say he had only completed 2 applications over the past year of the Lexus 10 year plus Extended Warranty, he even phoned the underwriters whilst on the phone to me to check that the UK & European Breakdown cover was as he thought. He will post the Warranty details to me. I did clarify because of the distance to Southampton that I would not be able to service or use the warranty with Snows, this did not seem to matter with him, in fact the impression given was similar to my dealings with them at purchase that a customer is valued no matter what the spend , quite refreshing ! I will show my documents to Lexus Chalfont this may be useful to them, still a mystery why LEXUS UK are not communicating this proactively to centre's or maybe they don't want to for some reason. Overall peace of mind. Thanks to Colin, Phil, Bill, Brendan & Nigel for your helpful responses. Frank

Hi looking for advice please, my RELAX Warranty runs out on the 2nd September this year, & want to take out the warranty for cars over 10 years old. Contacted my local Lexus centre at Chalfont St Giles who I service my RX with, although very helpful had never heard of the Extended Warranty for cars over 10 years old. I contacted Lexus Customer Relations yesterday who said that Lexus had never offered this Warranty ,gave me details of Lexus warranty on new cars & RELAX and that was all the warranties Lexus can offer.offer. When I mentioned the Lexus Owners Club and that members did indeed have these warranties in place, the response was that dealers must be selling their own warranties. I am keen to take out this warranty but also to stay with Lexus Chalfont St Giles had a previous RELAX claim on tailgate motor unit paid in full,as I have a good relationship with them. Would any of you have any contact details of a dealer that would be willing to sell me this warranty, albeit on the basis that I would not be servicing or potentially repairing the RX with them. Any guidance would be much appreciated Thanks Frank

The comments made me think of my upcoming insurance renewal albeit not until beginning of October. My Gen 3 RX on Confused coms in at £390 (up from £340 2022) ,quoted on Gen 4 at £860 ( 2018 model ) Interestingly the £390 was from my existing Insurer Tesco, now coming in on Gen 4 £920. Over the past few years when I have considered changing ) the differential between Gen 3 & Gen 4 has been circa £200, indisputable increases, whilst we are never sure of the real reasons increased risk and profitability will I feel be top of the mix. In view of the plate being fitted and if thefts decrease will the premiums reduce ?, i think we can all guess on that outcome ! These premium's together with used car prices give yet another reason to keep my reliable RX for the forceable future.

My apologies for late acknowledgment, to echo the comments made, since joining the forum whenever i had questions or needed advice John would respond with helpful solutions which like many on this forum pointed me in the right direction. I will always be grateful for John's insights. RIP.

Hi this is an extract from our Neighbourhood Watch, for the London Boroughs for 2022 pleasing to see Lexus not appearing on this. Dear Watch Member, Latest figures show that in 2022 the following makes of vehicle were the most likely to be stolen, shown as a % of the number of those vehicles on the road: 0.77% Land Rover Discovery 0.63% Ford EcoSport 0.41% Ford Fiesta 0.38% Land Rover Range Rover 0.27% Mercedes-Benz C-Class 0.22% Volkswagen Golf 0.21% Ford Focus 0.19% Audi A3 0.18% Vauxhall Astra 0.13% Vauxhall Corsa This equates to 21,643 vehicle thefts over that period, with the overall total for 2022 being 58,082 vehicles recorded as stolen - an average of 159 vehicles per day, an 18% increase on 2021. For Hillingdon this breaks down to 939 reported vehicle thefts in 2022.

Sergio, from reading your unfortunate & highly contradictory experience, my daughter had similar dealings with a very well known fast fit repair centre here in the UK with a not too dissimilar total recommended to put right all what was supposedly wrong with her AUDI A2. I obtained an appraisal on all the repairs that were recommended from an Independent, which in almost all the areas were found to be bad advice and communicated this to their Head Office who appointed an Area Manager to oversee an inspection, as expected a full apology given and a goodwill payment made. Depending on your visit to your garage on 22nd March a similar approach including your Customer Service issues detailed to LEXUS HQ will hopefully restore your confidence with the brand.

Thank you guys, I followed Herbie’s detailed advice and have successfully put it back,as you say Herbie a bit fiddly but all good now. Thanks to you all. Frank

Hi, When loading some luggage into the boot of my RX, the part below seemed to come loose from somewhere and came down on top of the luggage. I can’t seem to find how to attach it. I have done the usual looking at the owners manual googling but cannot find any reference or even a picture of this part. in nearly 6 years of ownership, I’ve never even noticed this part and I’ve begun to think I’m going crazy. Is it even part of the car🤣 ??? I have literally no technical expertise, and cannot seem to find where this attaches onto any help would be welcomed to put me straight on this !! Thanks, Frank

Certainly if I were in your position, let the insurance talk about their first opening offer and then ask how much to purchase from them ( if thats what you want to do ) the figure they offer should be well down on the asking prices in the market and take into account the repairs that you wish to make. Pointing out if you wish to purchase from them will save cost of disposing of the vehicle should help drive the purchase price down further. If you wish to look to taking an offer from them have ready as many examples online of the vehicles you've seen to demonstrate what it will cost you to replace and quickly supply these. Also give a good account of what good example your RX is ( if it is of course !!! ) From my experience they will expect a challenge to their initial offers. Frank