ron1953

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About ron1953

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    Member

Profile Information

  • First Name
    ron
  • Lexus Model
    rc300h f sport
  • Year of Lexus
    2017
  • UK/Ireland Location
    Essex

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  1. First of all I asked Lexus if I could have the whole set of wheels powder coated . They said they wanted the damaged ones back so they could investigate the problem with the lacquer Ron
  2. Hi again every one , This is an update. I'll start with Thanking everyone that took the time to respond to my call for HELP with the problem of BLISTERING WHEELS. As you all know I took it to the dealer , who then contacted the warrantee people at LEXUS , and the reply was NO ! . And then going by the advice of some of the long time members , I contacted customer relations at LEXUS , who then spoke to the man dealing with my complaint at Steven Eagell , Rayleigh weir , Essex . I was then asked by Lexus to go back to the dealer so that they could take more in-depth pictures of the corrosion on each wheel . After a few days customer relations came back and said they would replace 3 wheels under warrantee ( GREAT FANTASTIC ) , So then I go back onto customer relation again and spoke to the same man ( who by the way was so helpful and very under standing about my complaint ) . I said I was very please with their decision , but my concerns were having 3 new wheels on the car and then the remaining wheel would starts to corrode like the others did within a short time after, and then having to go through all the warrantee procedure again . He said he was thinking the same thing, so he got back onto warrantees again , then called me back the next day saying they would replace the 4 wheel at no charge to me as a gesture of goodwill . I am so please with the way customer relation at LEXUS and the service contact person at steven eagell dealt with this matter and the help and advice I got from this site . Thanks again EVERYONE
  3. Thanks again every one for your help and support. Back to the dealer again tomorrow ,Lexus customer care has ask the dealer to take in-depth pictures of each wheel and there position on the car ? O well let see what happens next , ill keep you up to date .
  4. And by the way I hear what you say about carwashes but I never use a car wash I always clean my car by hand because in the past I’ve had my car is scratched by them .
  5. It’s a metallic white And I take great care in the condition of all of the cars that I’ve had as you can see I’ve fitted aftermarket body protectors as I feel they are better than the manufacturers they give more protect protection especially in car parks This is why I’m so concerned about the condition of the wheels I would like to think that Lexus would like their cars to look good in years to come I’m not driving around with loads of corrosion on the wheels and bodywork I like to think that by us keeping the car is clean and nice looking it’s a good advertisement for Lexus ron1953(Ron)
  6. If this is a problem as it seems to be with all diamond cut wheels maybe The manufacturers should come up with a solution Only a few days ago I see a program where they had the wheels powder coated all over and then use that of wrapping to create the look of diamond cut wheels on the edges Maybe this is what the manufacturers should be looking at to solve the problem and still make the car look nice ron1953(Ron)
  7. Thanks everybody for such a great response All I can say is when I brought the car and no time I was told that I had to use the special cleaner on the wheels otherwise they would corrode within a matter of years The dealer now has told me to go straight to Lexus Customer Relations regarding this problem I told them I was more than willing to pay some money towards getting the wheels refurbished with a full powder coat so that this problem wouldn’t re-occur They said to give them a couple of days to look into the matter with the dealer and they would get back to me I will keep you updated again many thanks Ron1953(Ron)
  8. Hi there I’m not criticising the brand, the car I love the mileage figures not as quoted ??. But all companies do the same it’s called test bed figures. Yes you are right it’s the wheels , No one expects a car only 2 years old for the wheels to start corroding , especially a LEXUS . why should I pay out approximately £400/500 pounds to have them refurbished on a car 2 years old costing over £40,000 ! The wheels look lovely, but in reality the lacquer finish Allows The water to get underneath and start corroding the Alloy Wheels making them look horrible ! .
  9. Hi everyone thanks for your. Reply’s Again if anyone has had problems please tell me , I’m sure this will help me when going back to the dealership and showing them the response from the Lexus Owner ‘s Club Thanks again ron1953 ( Ron )
  10. WILL GO BACK TO THE DEALER FIRST THING TOMORROW MANY THANKS FOR THE INFO
  11. Hi royoftherovers Thanks for such a quick reply The dealer is STEVENEAGELL @ RAYLEIGH WEIR ESSEX
  12. Has anyone had problems with the lacquer on their diamond cut wheels blistering I have a 2017 nx 300h f sport just over 2 years old and the lacquer on the wheels is starting to blister in several places the dealer told me he had spoke to the lexus warranties and they said they had know other complaints about the wheels , so they would not be prepared to do anything . has anybody else had this problem