Where do I start. 18 months ago, my neighbour was having building work, and a digger snapped my line from the pole to the eaves to our bungalow. Called BT to report and explained fully what happened.
No problem, we'll send an engineer to replace, but there'll be a charge and my neighbour was prepared to pay.
Engineer turned up and said he couldn't do anything as it was a broken cable, and he'd been sent to repair an internal fault! He called the office in front of me, explained the situation, and even sent a photo of the cable dangling from the pole!!
Another appointment set up, and nobody turned up.
Many calls, and many appointments booked until somebody actually turned up 4 weeks later.
Obviously, during this time, we had no Internet, and I was using my mobile to call them, to find out what was going on, and was never called back.
As you can imagine, I was tearing my hair out at this time.
Now, 6 months previous to this, I was offered a new free digital home phone as part of their initiative to get the whole country digital. This has caused many problems for people reliant on a cable landline as you may recall from reports in the Press.
When we were finally reconnected, I had many voice mail messages on this phone, from guess who!!!!
BT/Openreach trying to reorganise engineer appointments. You really couldn't make it up.!!!!!
They did give me 3 months Internet charge compensation, and didn't charge for the broken cable.