The_Doctor

So I did the full reset and finally things seem to be talking again. I had to do a couple of re-registrations with the app before the car finally started greeting me by name again, not requiring me to accept the terms each time and remembering preferences for driver assist and the meter layout. It seems that things like radio presets didn't get automatically restored and there is a gap in journeys shown in the app between applying the software update and finally getting communications restored. Also a couple of journeys today haven't shown up yet (the last 2 are there, but 2 before that are missing, several others today are then there).

Yes unfortunately on next power cycle it has disconnected again, redid the steps but next power cycle back to the grey icon, so the reset it is going to have to be ...

So I finally got around to trying the steps to turn the data link back on. I was about to follow the instructions above but the very first screen I came to under "Info & Security" had several options including "Activate all data" which was off. Selecting this to "on" brought up the "blue screen of agreement" after which the communication icon was now no longer greyed out. There was a warning about not all services being available that might require pressing the power button (presumed to mean infotainment power) for 3 seconds - so far I've not done this. I also needed to select "Use voice data" to on again which presumably explains why when I've tried to use "Hey Lexus" it has been continually saying it couldn't understand me; the agreement screen again appeared. With these selected I noticed traffic information was back on the map which had also been missing. So far the app hasn't updated to show recent trips since I did the software update but will give it some time to do so before trying the full reset. At least I seem to have re-established remote communications. TL;DR - under "Info & Security" check that both "Activate all data" and "Use voice data" are selected to "on".

I'd be interested to know that too please, did the upgrade and also got the greyed-out communication arrows and trips not appearing in the app ...

Are people generally having to ask for this to be done or is it being addressed proactively? I had this issue last winter so if it happens again over the next cold snap I will have to talk to the dealer ... By the way not had an issue with the 12 V battery, mine was parked up for a while recently and switched on immediately when required. Although I did disable keyless entry for the duration which perhaps helped converse the 12 V battery.

It doesn't seem to lock at the car end and I recall this being mentioned on a previous post some time ago. Maybe I should try the car schedule rather than the charger schedule to see if it behaves any differently ...

Nope, mine still making the noise as far as I can tell. At least it's about half the volume (subjectively speaking) of the one in other Toyota vehicles!

Is your charger on a scheduled charge? Mine had mysteriously changed itself to a scheduled charge which was easily overridden in the Hive app. If you plug in while it is on a schedule the charger end locks but not the car and the light on the charger flashes blue.

My subjective opinion is it feels a lot "quicker" than the various hybrids I've previously had and even a gentle tap on the accelerator is quite responsive. And this is in "eco" mode. Quite happy with the driving experience on this one, probably the best of the hybrids I've had to date.

I've had mine serviced at Derby the last two times (I had been using Coventy but felt their customer service had gone downhill). It seems that since the Toyota and Lexus dealerships are next to each other they use the same physical workshops for servicing. I don't know if there are "special" Lexus technicians that work on the vehicle. Also when I needed a replacement mirror cover guess where it was to be found when the order came in ... in the Toyota stores!

This one is probably down to poor IT ...

I'd avoid that SMMT link for the time being, while the address is legit the content seems to be something else currently!

The engine will also start if you select front demist. I assume the heat pump can't deliver heat fast enough to meet the legislative time for clearing. However if you pre-heat from the app the heat pump alone is used.

Good hint, I struggled with the same problem before finding this out. I believe you still need to remove the key blade before the top will slide off.

Mine started doing this yesterday too. Seems a couple of journeys haven't been recorded as a result. I wonder if someone was tinkering with "privacy" settings?