sanjb

Yes I did and thank you tried all avenues. Lexus GB advised THE MOTOROMBUDSMAN. As listers are signed up to them if they agree with me Listers have to abide by the ruling I was told. TMO have said they can help me . Just got to be patient. Seems like Listers head office didn’t care really as well. thanks all for advise. Keep safe

Hi all just an update Lister's Head office said they wouldn't be taking any further action and then Lexus UK said they couldn't help. So now gone to Te MotorOmbudsman who said they think they could help reach an agreement but will take quite a while due to Covid. Not holding breath but will keep trying only due to Listers Cheltenham implying i was lying. Love my car though. Keep safe everyone.

Thanks Roy trying to get a direct email but just going to Listers customer care for now.

Update Wrote to Lexus Uk on a thursday got a call on saturday from Lexus Cheltenham basically saying they would never send a car out like that so calling me a liar.(thankfully i got pictures before and after). The way he talked to me make me feel angry. Lexus uk say they cannot help me as Listers is a franchise but advised if not happy go to Motorombudsman. Wrote to them already, waiting for reply. Stay away from Cheltenham very rude i thought.

Sorry to hear that. I am having same issues with Lexus Cheltenham (Listers Group) with the condition of my car when i received it. When i went to purchase it , it had marks and scratches everywhere and the bumper protector was hanging off. They marked the cars faults with white wax and said they will all be sorted by collection to Lexus standards. So bought it and transfered money.. Collection day was when the lockdown started 23rd. So a 2hr train journey took took 4.5hrs. When i got there i nearly cried the car hadn't been even washed properly. Everywhere the white marks where , they're was light scratches. The top of the bumper now had 2 chips on each side where they removed the protector. I took a video and sent it to my detailer who just by video said about £500-600 to repair the damage they had done. I had to wait 1hr for them to clean it (which i should have got a supermarket car wash to do) I said this to the sales man who spoke to his manager and said literally "we will not be spending any more time on this and are happy to cancel the sale as others are interested. I had no way home really and due to my last one being stolen my heart said ill take it as it was an upgrade to my last one. I have twice claimed on insurance for the repairs to the bumper. I sent them an official report from my detailer ref paint thickness etc. Everywhere the marked and worked on had degradation. I sent an email to ask for them to at least pay for the paint correction as they caused the damage. Thank god i took a video of damage with white marks on and proves what i said (don't think they know i got the video). The reply "He explained that the car had been prepared to an acceptable standard for its age and mileage and that we would not be carrying out any further work on the car." The difference in standards is unbelievable when i got the first one from Croydon i could eat my food off any part of it, Listers Cheltenham i don't think so I will now go to head office with this as have no other solution really. I love my 2nd Lexus it's now the car i wanted!!! minus ceramic coating (for now) next month hopefully. New sound system and rear spoiler just waiting until i can use my number plate again and voila!!!!

Hi all i just thinking of upgrading all speakers and put an amp in but am trying to confirm a few things I have premium nav with 8 speaker system. Front doors are they full range or not. The rears seem to be full range. The dash are just mids & highs i assume Is the subwoofer controlled by front speakers or rear? Does any body have the actual amp ( in the boot) wiring diagram.(speaker wire colours ).Also if anyone knows how the amp is crossed over would be great I know this subject keeps coming up sorry if its a repeat. Any help or links to get decisive info would be appreciated.

Hi all i just thinking of upgrading all speakers and put an amp in but am trying to confirm a few things I have premium nav with 8 speaker system. Front doors are they full range or not. The rears seem to be full range. The dash are just mids & highs i assume Is the subwoofer controlled by front speakers or rear? Does any body have the actual amp ( in the boot) wiring diagram.(speaker wire colours ).Also if anyone knows how the amp is crossed over would be great I know this subject keeps coming up sorry if its a repeat. Any help or links to get decisive info would be appreciated.

Hi m no 50,60 & 70k on the plan

Yep that’s it. Don’t tell him I did it haha. Just put in a sound upgrade door speakers upgraded sub and amp. What a difference and not even tuned it.

Just an update had to replace the whole unit done last week. NOT CHEAP thank god for warranties.

Hi Gang thats for the next three services. The car is a sept 2015 so just under 5 years. It was with Toyota/Lexus service centre in Hayes Middlesex.

Oh i just paid £700 for 50,60 & 70000 service

My opinion is it is worth it you save about £200-300 so nearly an Intermediate service free

Hi Alex did you fit your own

Hi Anthony there is an aftermarket NAVRIDER 10.25" touch screen that some peeps have fitted here on the forum. It's from ali express https://www.aliexpress.com/item/32960914893.html?spm=2114.12057483.0.0.77192a8aimxa44

yeah its heavenly. Thinking of doing the 10.25" screen upgrade and audio upgrade.

Hi guys just an update baby is gone but got paid from insurers already bought another one from Lexus Cheltenham. 2015 same colour leather pack (folding mirrors when you lock at last). They were supposed to clean a few bits up but actually ruined it more. waiting on reply from them. As have been quoted £600 for paint correction on the vehicle ironically at every point they were supposed to clean up. Spoiler on already just waiting for some paintwork repair then ceramic again. Waiting to find out whats happened to my infotainment system just gone blank. But i am soooo happy to be in one again.

Hi Pete i do not tbh because Twickenham was actually closed and running out of toyota in Isleworth but Antoinne there was really helpful. I was also liasing with David from Lexus twickenham service dept. So far can not fault them as i drove up on the off chance and they still had a look at it so top marks so far

I just went to Lexus twickenham they tried it all (fuses, battery disconnect) but have said the unit needs to come out to be checked. Well happy they squeezed me in but got to wait at least 3 weeks as they are all closing tomorrow. Ah well can't go anywhere anyway Keep safe everyone

thanks for all your help guys just went to Lexus twickenham they tried it all but have said the unit needs to come out to be checked. Well happy they squeezed me in but got to wait at least 3 weeks as they are all closing tomorrow. Ah well can't go anywhere anyway Keep safe everyone

Hi geoffers the aa guy did a check but said none were blown. Any thing else it could be

Thanks Martin but that didn’t seem to work

Hi guys i'm back bought another car 3 months older and going to start again. I will not be defeated. I installed a new firmware of this site and all went as it should have. Then switched vehicle off and restarted and no screen display even usb sockets not working. Any ideas anyone what i can do. thanks all

Hi guys please help i did this update and have lost my screen display completely; Please help

Thanks Chris looks good! I did order one but 2 days later car got stolen. Gutted