PGL

What was the outcome? Whilst washing my CT discovered above protection plate on rear of car some small rust spots. Car is coming up to 5 years old.

Thanks Imran, not sure I’ll be going back to that dealer after the service managers reaction - what happened to the famous Lexus customer service? Happy now working as it should, obviously not fully tested before handing car back, otherwise problems would have been found. Service advised it is taking 3 months before they receive parts from Japan.

An update…. Finally had CD/DVD player replaced with new one, only …. Parking sensors & DAB radio not working, DVD player is working OK! Lexus asked to see vehicle as they had not replaced a CD/DVD player before and didn’t know what issue was. Informed a calibration was required, which they were unaware of, this has hopefully corrected all issues. Please to have this replaced under extended warranty, although seems no one tested before initally collecting car. By his behaviour towards me it appears Service Manger has a problem with me, not what you expect from Lexus.

Car alarm activated the other night, anyone know if the reason could be detected if plugged into Lexus computer?

Received an email from current insurer that they are unable to provide a renewal quotation. Normally use a cash back site for quotes, again have received ''We don't insure this type of car'. Last year it was £229, cheapest similar quote now £339! What is the problem? Anyone else with similar car having issues?

Car passed MOT with rear window wiper blade ripped, advised when recently in for service it was replaced as part of service, so no charge.

Received phone call, CD player has arrived, only it could not be fitted as wrong one supplied! Maybe another 3 -4 months wait Part arrived, took car for it to be fitted... wrong part supplied, maybe another 3 - 4 month wait!

It certainly was a Lexus Dealer, have poor experiences with four Lexus dealers...

Las Palmas Yeah it is, It's all the hassle I could do without!

I did ask for original wipers back, but informed they had been disposed of!

Paid for a 3 year service/MOT contract, as well as a discounted MOT parts contract. Car went into dealership for MOT, agreed if any parts required to pass, to fit them. Got back to dealership to find car had passed, then asked for £90! Explained had pre-paid contract, apology yes it's on system, would have thought this would have been checked first. Told they had changed front windscreen wipers as nearing end of life, but not an MOT failure. Explained about MOT parts contract, they had no record on system, so paid saying I would send confirmation of MOT parts contract when I got home. Rang them following day, Service Desk would not speak with me! Phone went dead. Eventually spoke with Service who constantly said wipers replaced as 'nearing' end of life but not MOT failure so could not claim on MOT parts contract. Not at all happy as I did not notice anything wrong with them...the back wiper yes, but this not replaced. Thought this was a strange way to treat a customer. Service Manager telephoned giving a strange answer that my vehicle had two records on their system, one showing Service/MOT contract, the other MOT parts contract, how, why? not explained. He agreed to refund payment for wipers. Wondering if anyone has had similar situation after MOT?

Still no word of when part is arriving, so contacted Lexus Customer Service (actually Toyota Customer Service) who rang me up to say they had looked into this matter... part due 31st May 2023. Living in hope!

Ah well an update.... Nothing has occurred, no new part has arrived....

Ah well some encouraging news! Bit the bullet, contacted dealership in an attempt to find out who they use for any similar faults. They asked to have a look at issue, which they reported was an internal fault... Good news is they would send for replacement under warranty, as vehicle had been serviced by them it was entitled to the extra years warranty. They telephoned today to advise warranty claim successful, only now having problems obtaining new one! I'm well happy with the outcome, just waiting.... I'll get back and let you know the outcome.

Yup - it's not the disc it's the player.