Newfie

I find the sound is fine for a car setup. No boom low end and the limitations make it pretty hard to get any sort of decent sound as after all it’s a car sound system.

i managed if I’ve read the dash figures correctly a nice 54.6 mpg yesterday on a short trip of around 4 miles driving gently to get the old electric drive as much as possible. I’m sure that’s not going to stay late way for long but I was surprised to see that from a car of this size.

37 minutes ago, Charlie Alder said:

Glad to hear you had excellent service from the dealership.

They have been super and very thoughtful throughout. 

6 minutes ago, NemesisUK said:

I wonder what the reasoning is for this?

As a guess they have tried to clean it out and have done their best flushing it and are just covering themselves. To be honest I can’t see why as any residue left would be so diluted it would make very little difference.

Hopefully this is the last update.

The car is ready to be delivered back to her. The work done regardless off the options meant she lost the warranty on the fuel line side so the Lexus dealership have completed to work for just under £900 and she has to keep the fuel tank topped up and not to let the tank get below half for a min of 5 fills.

Personnally I can’t see an issue, if it was petrol in a diesel it would have been a disaster but with a good clean the car should be as it was when she picked it up.

I wonder if the title of the thread could be altered to something like diesel added by mistake to help searches if anyone else unfortunately does the same.

last word is the excellent service from the dealership throughout this. 

There are so many cams out there, I went for the BlackVue 750s in my VW Caddy. I use it’s parking mode a lot but instead of hard wiring I use a Maxoak K2 To power it when it’s sat in the drive. 
I chose this one as it connects to my Wi-Fi at home so doubles up along side my security cams and with Wi-Fi any movement is sent to the cloud and you get an alert. 
I have no idea how long a cam in Lexus would work for if parked up for any length of time but I get a good weeks worth out of mine depending on how many alerts and temps. 

Like most cams it records in segments and any event is saved. 

Worth saying that some use Battery and some use a capacitor internally for those accidents where power is cut and many 4K models run hot and in our lovely hot summers I’ve read the cams do have thermal protection which can cut in. 

I fitted one after being driven off the road when a BMW passed me on a S bend. I ended up in grass bank and managed to chase the driver and stopped it on a junction. It was a young lady with a child in the car who simply could not care less. At least now I have camera to catch any future problems but it’s amazing what you see on the road.

 

33 minutes ago, Jaystar77 said:

Sorry to hear of the drama Stuart, at least now you know the facts you can deal with it.

She should take some consolidation in the fact this happens every day across the country.  She isn't the first and won't be the last to make the same mistake.

Might be worth checking with her insurance in case the policy has misfuelling cover on it.  We would see this in work and sometimes the customers can claim some/all of the costs back as an insurance claim.  Could be an easy resolution for the sake of a phone call.  Really wouldn't like anyone to get hit with a 6k bill this close to Xmas! 

Thanks for your kind words Jay. I’ll mention it to her just in case. Thanks.

54 minutes ago, Spottedlaurel said:

Sorry to hear this tale of woe. Fingers crossed no damage has been caused.

Even 'professionals' can misfuel cars. When I bought an Avensis petrol last year the salesman sent his driver off to put some fuel in it for me, unfortunately he put diesel in it.

Mum and stepdad use a small village garage where they have attendant service. He put petrol into their diesel Focus.

Thanks Nigel. It’s easy done and I can’t say anything to her but to chalk it down as a lesson.

I’ve been over there today to see her and she’s fine. She’s decided now to have the 6k work done to keep the warranty. They have to order in some parts and I will be interested to see what’s changed. 

She was worried if she sold it on with no warranty on the engine it will create an issue.

9 hours ago, Herbie said:

If she has the will to do so, she will.

I repair computers for a living and also do some basic computer tuition. One of my customers is a lady of 83 and she's as bright as a button and really looks forward to our tuition sessions. She's a quick learner and loves it.

The flip side is a guy of about 45 who really has no interest in computers but thinks he should learn as "everything seems to be on the Internet these days". Consequently he really struggles with the most basic of things.

Your friend's fate and future with the car is in her own hands.

I need to take her out for the day and go through all the various bits and bobs. I know how she managed to put Diesel in, flustered and stressed with too much on her mind which is why I mentioned it on the first page of this thread. 
I’ll take her into a garage on a fill and show her why it’s hard to put the nozzle in when it’s incorrect size wise and I might try and find a sticker so it never happens again.

That was one of the draw backs to some of the electric cars, she would need to push forward and be up to date with her phone and networking and understanding how they work and different chargers and so on. I think it would have been a tad too much in one go.

On about fuel, I run a lot of gardening equipment and the standard unleaded with its ethanol has wrecked several carbs on my Stihl equipment so I now have to use Esso premium as it’s clear of the stuff. 

1 hour ago, doog442 said:

Hells teeth

I'm not sure I've ever seen such a tale of woe on here.

 

 

We got there in the end.

its unfortunate she did this and in a strange way as I had recommended the car I’m happy it was not mechanical or electrical and a mistake on her part because I was feeling bad .

all but this forums I visited on various cars had issues here and there, and when I read this forum it was just the odd squeak here and there and mpg. I thought great just like all those rating were Lexus are in or just below the top in ratings, she could not go wrong with one.

hopefully after this she will start to enjoy the car but I don’t think I’ll let her loose with my van 😂

Originally We looked at electric, Tesla’s, the Porsche Taycan, Merc EQC but it’s still a tad early but the Porsche was very nice but she found it far too low in the sitting position. 

The RX was too large, just like the Tesla X but the NX was just right but she is worried about all the modern stuff and as she has no computer, no internet, is quite old fashioned in many ways I hope she can grasp the car. 

29 minutes ago, Herbie said:

Putting diesel into a petrol car doesn't usually do much apart from making lots of smoke as it burns. Doing it the other way, petrol into diesel can be quite catastrophic for the diesel engine.

Given the above I'm quite surprised that the car actually broke down in the first place, although I suppose it depends on how much petrol was in the tank when she put the diesel in.

When I was in it on the way home from the dealer she put half a tank of petrol so it was roughly just over half a tank when she filled it to the rim. I would like to know the warning on the dash that came up. 

she drove it around 2.5 miles before parking it up. not knowing too much about the system it could be maybe it ran on Battery for part of that trip too.

Just now, Thackeray said:

I've checked a couple of card receipts I've still got from different filling stations and they both say "Unleaded" on them. Then quantity, pump number, price etc. If she's got the receipt, there's a good chance it would confirm one way or another whether it was diesel.

I’m sure it did but being a Gentleman I can’t say too much to her. 

Yes I’m sure she did see the receipt which was just the card paying details according to her so I even asked her to contact the garage and I hope she was honest with her replies to me. 
really they should charge her for the loan car she knows she has to foot the bill. I’m her companion, no type of relationship, just good friends so I can’t say what’s on my mind being on the polite side. 
 

13 minutes ago, royoftherovers said:

I am so pleased to learn that the car did not break down.

An expensive lesson, but it can happen to us all.

 

Yes she’s learnt. She has to take it on the chin, hopefully it’s just a clean out required and no real damage done. 

I did say To her if you struggle with the nozzle when filling it was telling you something but hey ho it’s done now.

 

10 minutes ago, JamesIS220 said:

What a costly mistake to make on a new car. Hope it never happens again! Hope it's fixed totally for 1k. Is Lexus charging for loan car as not their fault, or not charging for it as having them do the work?

James.

There’s no mention of loan car charge but I would think that may be in the final invoice.

Well a nice deep breath but my companion managed to put Diesel in even after I questioned her. 
the damage is 2 fold, £1000 to have the engine and tank cleaned out and she Loses warranty on the petrol side of the car or £6000 to have all the parts replaced and keeps the warranty on the petrol side.

shes following their recommendations by having it cleaned out and will lose the warranty on the petrol side so if anything happens i.e. I guess injectors and so on she would have to put up with a replacement costs.

i’m mighty surprised she even managed to get the diesel nozzle into the car but then again she obviously managed to do it. I’ve told a lessons learned and that she should take more notice when filling up.

Just now, alpine said:

Probably duff auxiliary battery in the cold weather. How old is the car?

March 2019

It’s finally arrived, now it’s just a waiting game to see what’s wrong.

It was to be taken to the nearest dealership as per her cover and the AA chap confirmed it and it was due to be taken there Sunday night and that’s when it ended up elsewhere. She’s been chasing them up daily.

lets see what tomorrow brings, touch wood it finally arrives at the dealership. 

2 minutes ago, Steve Oliver said:

Am I right in saying that Lexus Breakdown Service wasn't engaged for this (I know they're the same thing), but that you went through 'normal' AA procedures? If so that may have had a play in this.

Yes she used her AA membership and I did say she should have used theirs but she was flustered at the time. That did not help I’m sure so technically it’s not Lexus recovery used.

3 minutes ago, royoftherovers said:

The car was new to them.

There is more to this than meets the eye.

We shall wait and see.

What’s running through my mind is have the AA damaged the car hence the delay and why is it in a secure lockup which does not make sense. I find it strange why they did not run it over to the dealership as they said they would.

It’s a March 2019 NX with 6000 on the clock. Sorry my description should have been better.

to be fair Lexus did drop off a courtesy car the next day within an hour of phoning and the Sunday it broke down they were shut as it was after office hours.

I remember back when I worked hard and picked up a nice BMW 318is from my local BMW dealer and at the time I had a old Mini 1275gt which was not really a standard mini by any means and within 2 weeks that was on a trailer after the head gasket failed. Then the windows packed up and after that the engine management failed, all under warranty but back then I never had a courtesy car. 
I think cars are always a gamble no matter what and sometimes unlucky stuff happens. 

I’m feeling bad as I’m the one that suggested Lexus too and it’s unfortunate it’s happened. 
lovely car, very comfortable, all the tech you could want for, a really enjoyable drive home from the dealership even if we could not work out the high beam on the way home. 
I’ve just a small 15 year old VW Caddy as I’m a Gardener by trade and well it’s a van and does it’s job and has just about every creepy insect you could think about making a habitat inside 😊. 

5 minutes ago, Steve Oliver said:

That's quite shocking. I'd be up the wall at the delay!

They will not even tell her where it is as it’s in a secure lock up which could mean anything! She’s going to complain to the AA once it’s delivered.

Have to say Lexus were very good though and sorted out an NX for her within an hour and she’s very happy with the service they provided. 
 

No real update, AA can’t deliver now till tomorrow. I’m a little surprised why it’s taking the AA so long. Still I’ve told her not to worry as it will get sorted in the end and she has the courtesy car for whatever time scale that is. 

4 hours ago, rayaans said:

I presume the fuel was correct in the end then? 

Any further news on it then. I'm interested to find out what it was

Yes she confirmed it’s petrol, I did dig a bit just in case.

No news yet, it should be with Lexus tomorrow so hopefully will soon find out what’s going on. She popped up to my place earlier and is happy to have another car to ferry her about.