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Newfie

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  1. She had filled before her trip and I asked if she had put diesel in by mistake and to check her receipt even though the nozzle size would make it hard work but these things happen. In the old days it was so easy to get in and work on problems but now it’s like a walking computer.
  2. Dealership was great, courtesy car delivered within one hour, she told me everyone was being very helpful. AA have removed car last night to a secure location and tomorrow it should arrive at Lexus.
  3. Looks like the AA can’t confirm that the car will be picked up today as apparently they are busy so maybe tomorrow. The Lexus dealer is trying to sort out a courtesy car, she said they were very helpful on the phone.
  4. No, the starting of the car is the same as her old Honda. AA confirmed it’s a non runner, they struggled to move the car to a position ready for it to be collected. She’s on the phone now to Lexus dealership and I’m waiting to hear back. Im guessing it’s still parked up waiting to be collected as the pub had the keys still when she phoned last night.
  5. I can’t see any of the issues she said appeared. I will update tomorrow and hopefully know more.
  6. I think she was so flustered she’s got all confused. She began by saying there was a green p on the screen which is the park assist so I’m not sure what’s wrong. the AA chap told her pickup would be within 2 hours which has gone wayward by the sound of it. I did say they should supply a car, I’m sure tomorrow they will have her on the road at least. I think she should have stayed with the car but instead she got a taxi home as she was stressed. She’s managed to fall over too and has hurt her hand while walking with the AA chap. I’ve told her to get a good nights sleep and tomorrow it will be sorted.
  7. Thanks for the info. the cars not been picked up and the pub has the keys so it’s staying where it is. I’ve told her to ring Lexus first thing tomorrow. ive looked at the big old manual and can’t see a FWD warning. I take it the manual covers all warnings.
  8. Sorry I was rushing as I was on the phone while typing, talking to her about the car. She said it came up with do not drive more .3 mile call dealer and I asked her was she sure it said that as it’s a bit long. She also mentioned FWD came up and the engine sounded rough. The AA chap used a diagnostic tool but was unable to help. It should be back on its way to Reading now as she left the keys at the pub near where the cars parked. I told her she’s got Lexus brake down cover which she could have used but she’s all in a pickle to the point she thinks it’s as sign it’s not a car for her. before she went for the Lexus I arranged test drives in a number of cars, Mini Countryman and a Porsche Mecan were on the books as she liked those but I was not with her when she test drove the Lexus and she just went for it there and then.
  9. Fingers crossed and all that kind of stuff it will be fine. She’s more upset as she was running a friend over to London tomorrow who is due an operation so she’s busy sorting out a taxi for her.
  10. Thanks Steve. Should hear tomorrow what’s going on. She had a Honda CRV before and she’s had 8 trouble free years from that which I was hoping the Lexus would match.
  11. Hi I’ve been reading away on the forum for a few weeks as my companion has purchased a nice 2019 NX300h. its not been a good start though sadly. We picked her up from the Lexus dealer on Friday, drove home and enjoyed the brief trip. Yesterday we never went out and today she drove to a local area to walk the dog and when she tried to leave the car failed to start. The AA have turned up and are now taking it back to the dealership. I asked what happened as I’m home as she told me the screen said some like done drive more .3 call dealer. its done 6000 miles only and I’m a bit gutted as we thought they had a good reliability record.
  12. Newfie

    Hello

    Hi all just joined as I’ve been lurking for a while and my companion has just purchased a lovely 2019 NX300h. its not been a good start, we’ve done about 50 miles since collecting the car from a local Lexus dealership and this afternoon it’s broken down and thankfully the AA are taking it back to the dealer. im a bit gutted as we went for one as they are lovely and reliable.
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