George Phillips

Yesterday I had a Lexus service and it was found the tailgate motor was defective. (No explanation on the cause of defective) Quoted £1226.92 to replace. I can not open the tailgate as instructed by the manual, key fob or manual lock from inside the boot area and outside. Switch in glove compartment in "on" position. Is £1226.92 excessive? I was advised by Lexus that I can not open the tailgate until the motor is replaced, does this seem correct? If so, how do Lexus open the tailgate to replace the motor? Prior to the service, 2 weeks ago, I had a flat battery, could this have contributed to the failure? Any help would be greatly appreciated George

On my Lexus RX 450h service yesterday, I was informed that the tailgate motor had failed. I can not open my tailgate with any of the manuals instructions, even with the manual lock inside the tailgate. I was informed that I can not open the tailgate unless the motor is replaced (quoted £1226.92) Question is:- Is this quote excessive? If I can not open the tailgate, how can Lexus open it to replace the motor? Prior to my service I had a flat battery situation, could this have contributed to the defect? Regards George