Ian Mckay

Hi DanD, agree with your 3 examples, however, I think a lot of people find it much more difficult to compare and contrast with most of the other aspects of the warranties. THE DEVIL IS IN THE DETAIL, even more reason why Lexus should be up front and publish the facts. If relax is just as good then publish the matrix and prove it. I am new to this forum but just wonder if any member has sufficient influence within Lexus to put pressure on them to produce a simple matrix? Ian

I have until 19th august to decide to retain or get full refund. I note your comment about relax only applies if manufacturing or assembly, but is that not the case with 2-4-1 If you have any more evidence that can help much appriciated Ian

Thanks for all the responses I think what is clear from these posts is that nobody has definitive evidence to prove which is the better warranty or if indeed the warranties are the same. This is mainly due to the vagueness of the wording for both warranties. What is certain is that Relax does not include Breakdown cover or MOT cover, beyond that only Lexus know and they are not sharing it WHY?

Hi I have been in constant communication with my Dealer & Lexus Customer Service regarding Relax. I like many had recently purchased the 2-4-1 warranty when I bought my 3 year old car last year. I was happy with the scheme and thought it value for money. Then came the Lexus email, “ Good news you are now covered by relax”. I don’t know if it’s good news as Lexus refuse to provide a simple matrix comparing the 2 schemes in order for me to make an informed decision to continue with the purchased scheme or cancel that and go with Relax. I was told by Lexus customer service nobody else has asked for such information and they do not intend to produce a matrix. I have read over 60 emails on this subject to Jake Weaver (Lexus content manager) who still says they have on intention to produce such a simple helpful document. This is a poor show from Lexus on what should have been a great benefit, but has just left many of us confused. Is this something as a group we can put pressure on Lexus to produce?