Harrier Man

Congratulations! My advice, shop around. A company that is good for one person doesn't necessarily mean it will be good (the best) for you.

Just realised I made 2 posts on the 26th; the first was a summary, the second (the last entry on page 3) has more detail.

I posted info on 26 February that should help you. Hopefully, having gone through the steps you've already taken, it won't be too bigger step to do the reset. Good luck.

I'm very happy with my fuji red NX too, not seen another on the road - yet. Mine isn't an F Sport but I do have the red interior (different pattern to the F Sport) and am really pleased with it. Interesting to know that there is a similar colour combination out there.

Hopefully all will be well now but do keep an eye on the communication icon. I found that I had to reconnect every trip until I did the reset. I didn't find it necessary to press the power button as you describe. If you do need to go down the reset route, your journey data may not appear straight away. It did for me but it took a few days before it reliably appeared for a friend.

My understanding is that, as you say, the traction battery retains about 30% of its charge. There are good reasons for this but 30% does seem on the conservative side to me. I would prefer the app showed the percentage of usable charge; 100% when fully charged and 0% when there was no usable range left but it's not a big deal. Same is true of the dash display; if I can't have/use the last 30%, then don't show it. True of the fuel tank too; if it's full to the top, I want to see all the bars in the green and for the number of bars to reduce proportionally until the tank is empty. Then I can be clear and know that if it gets to one remaining bar, I need to start looking for a petrol station. Toyota/Lexus conservatism is annoying here; as another thread has shown, owners have found that there is often still a significant amount of fuel left in reserve when the dash would have you believe that the car is in imminent danger of running out of fuel and being stranded. Estimates on the dash display and the app cannot be calculated in the same way. My dash has been showing an EV range of between 71km and 73km for weeks now whereas the app has been gradually creeping up by 0.2 or so without a/c and 0.3 with a/c over the same period. However, to be honest, I just let the car get on with it; if the fuel looks low, I top it up, if the battery needs charging, I charge it - a bit like the olden days before we had these fancy apps! I know that if I drive gently, I get more mpg or battery miles, if I drive more aggressively my £ doesn't take me as far and I don't need an app (or a home smart meter) to tell me that.

Readers especially NX 450h+ owners, might be interested in this video posted earlier today (the Toyota Rav4 and NX share many of the same components) https://www.youtube.com/watch?v=pVV8w8ehcfg

I've got front and rear cam's and not had any interference. I do recall a thread a year or so ago where some people did have a problem (if I've remembered correctly). That some have had a problem and others haven't could be because some took the wiring down the near-side and others took it down the off-side maybe.

Ditto Giuseppe's comments/request. Car looks great. Enjoy!

It was the case with the old app and probably still the case that not all services were available straight away. In my case, my dealer had set up my email address with Lexus HQ prior to collection so the car and app could be linked when I picked the car up. All the services were fully working in 3 or 4 days.

I hope you will keep an eye on us over here in NX world, you have been a great contributor since I've been a member of LOC. Big smile for you on your decision; I'm sure you'll be just as happy, if not happier, with your RX as with the great NX (but probably just as frustrated with the app! 😉 ). How long are you expecting delivery to take? What was it about the RX that convinced you to change?

My NoCo leads are very short and wouldn't reach the official earth point but they do reach the dealer suggested point for a jump start. For Steppy and others, I wouldn't necessarily use this for a charger and I certainly wouldn't be loosening a suspension nut to create a more permanent connection. I agree with Colin that paint may interfere with a good connection. The dealer did point out another bolt on the bodywork (around the headlight area) that can be used but I wasn't paying close attention to its location and I don't have a photo; however, this could be an alternative, albeit subject to the same caveat about paint.

The suggestion from my dealer was to use one of the bolts at the top of the suspension strut for the earth connection. He acknowledged that this wasn't the official point but is 'what they used'. This is a lot closer than Point D but I admit that I haven't tried my NoCo leads to see if they are long enough.

I had my dealer show me exactly where to connect; more memorable and comforting than relying on an illustration on a dark, wet winter's night.

Bear in mind that I am no expert and have no inside knowledge so I can only tell you what I think - You've guessed it, disclaimer coming up! I bear no responsibility for what may happen to your system. Of course, everything should be recoverable. In my case, I felt obliged to take some risk as my dealer is 160 miles away. Remember, I'm using an Android phone. If you have Lexus Link Plus version 2.5.2 installed and it was working okay before you did the OTA Navigation Services and Voice Services update, I would leave that alone to start with. If the following doesn't get you going, I would "Clear cache" in the app (from the phone's Settings\Apps\Storage) and try again. If it still didn't work, I would also then "Clear storage" (same place) and try again. Only if the problems persisted would I: clear both caches, delete and reinstall the app. If Lexus Link Plus wasn't working okay before the OTA update; personally, I'd go straight for the reinstall. Now for the scary bit (only because I don't really understand why this works). With the car in Ready mode, in the car Settings, go to Info & Security and press Reset, heed the warning that this will delete your profile. Your personal Info, Bluetooth, etc should be gone, if not, try a reset again. I think I also pressed the Reset option in the Personal Info section as well. Be patient, the car seems a bit slow to respond sometimes; I think it may have to connect with Lexus servers. This delay, and my impatience, may be the reason that I ended up doing 3 resets, I just didn't wait long enough for the first Reset to register. Next I went back to Info & Security. This time, the screen was different, it had 3 agreement options (Not Agree, Agree with Multimedia, Agree with Multimedia and Voice, - or something like that) instead of the two agreement options seen hitherto. Also, the displayed QR code was different, denser, than I had seen before. I scanned the QR code and almost instantly was taken to the next screen. My app was now showing the mileage, charge state, location, last recorded journey, etc as expected. I then went through the Infotainment Settings screens from top to bottom. I found some of my preferences needed to be set again (such as linking my key, pairing with my phone) but others were remembered, presumably stored along with my account info at Lexus. Touch wood, several on/off cycles and a couple of journeys later, and all seems to be well and the connection arrows have remained blue (connected) since performing the above. Hope this helps and works for you. Good Luck!