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Akash

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  • First Name
    Akash
  • Lexus Model
    CT 200h Hybrid
  • Year of Lexus
    2012
  • UK/Ireland Location
    Berkshire

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  1. They were slow puncture.... so it was only after not driving the cars for a few days that i noticed. No, definitely not aware of anything untoward with the car - just the usual spiel that car is in great condition etc..... I sent so many emails - almost pleading for just a reasonable response - it was so stressful. The only way they agreed - was when I took it to BMW Inchcape to prove it - left the car there for a few days and they saw that 2 tyres had gone flat.... the BMW inchcape person then contacted this "senior" guy - and then they agreed to replace tyres...... but still had not acknowledged other issues. Roy , thank you - I will contact you. I also thought the same re Lexus not wanting an unhappy customer...but this "senior" person just stopped responding...by which time i was just fed up..and had run out of energy after fighting this for about 6-8 weeks. i did log all of this on something called Resolver...but that did not seem to amount to anything. Anyway, thanks again, all.
  2. Hi, it was Lexus Nottingham. (But I live in Reading) The initial sales person just put me in touch with someone more “senior” and my goodness was he awful. I literally had to prove my tyres were flat … they did not accept my photos…and finally got the help of from the BMW Service Guy who was sympathetic.. he worked in a BMW branch that was part of the same group. I tried to complain and they would not even respond…it was just atrocious. I just wish I had a legaL background to threaten some sort of legal action. … thanks for the supportive comments!
  3. Hi, ok...thankyou. i bought it 2nd hand from a Main Lexus dealer ...but the customer service was so poor.... they sold me the car with 2 flat tyres, a boot that does not close properly...and it took such a big fight to get the tyres replaced .....i was so incensed/disheartened ....that when this happened a few weeks ago...I was not confident that they would consider helping.....hopefully they will !! Thanks for the replies
  4. When i turn my car on, the Sat Nav screen flips up - and then there is a continued motorised whirring sound coming from the Sat Nav mechanism.... would anyone know if it ought to be covered by the warranty. It has not been obviously damaged in anyway...and i bought the car from a Lexus main dealer about 11 months ago (so within the 12 month warranty). IMG_2152.MOV
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