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Found 4 results

  1. Hi folks Just thought I'd share a recent experience I had with Autoglass. My windscreen had a big chip in one corner and when driving towards the sun I noticed hundreds of tiny chips which had probably accumulated over the years. Some of them were so small I thought it was tree sap so I tried cleaning the screen with IPA and then a clay bar but no improvement. Time for a change, it was worth the £75 insurance excess to see where I was going. Booked the fitter to come to my home and was given a six hour window on a Saturday. When the day came, the fitter called and said that because of the snow, he'd have trouble getting to me so could I go to him instead. I was going to go into a monologue about if he couldn't drive to me because of the snow, surely it worked both ways but, I wanted the job done and figured that a warm dry workshop was better than the job being done under a gazebo. I drove 17 miles to Poole, handed the car over and went for a coffee while the job was being done. I got a call an hour later telling me all was good, checked that it was ok to drive and set off for home. A few miles down the road and both my wife and I noticed that there was a lot of noise in the car and there was a big draught coming from between the screen and the dash on the passenger side. Then the creaking started around the area of the rear view mirror. Then I noticed that the side trim was loose. I was tempted to turn round and go back but not only did I doubt there was another Lexus screen in stock but the fitter had told me he was going straght on to another job. I guess that driver refused to come to him. When I got home, I noticed that the trim and the clips hadn't been changed, see pic, (the receipt said that they had been) so I contacted Autoglass to tell them I wanted the whole job done again. The fitter came to my work today (I asked them not to send the same one) and he had no intention of changing the screen until I insisted, he said he only needed to do the trim. When he took the trim off, I felt around the bottom of the screen where the draught was coming from and pulled gently on the screen, there was easily 8-10 mm of movement. In the end, the screen, trim and clips were changed and I waited a few hours befor driving the car. Pleased to report that all is now good, the car is quiet and draught free again and everything looks neat. In a chat I had with the fitter, I picked up that they were demotivated by their T's and C's and very few of them had pride in their work or were inclined to deliver good customer service. Sounds like a rant but I'm happier now and wanted to let you guys know to be wary if you're in the same situation. Regards to all. Mike
  2. I wonder whether anyone might have an answer, or a solution to the following question. Is it possible to change the rear door windows from darkened glass to ordinary clear glass, as fitted to the front doors. I was thinking about the RX 450h in particular. I don't like darkened glass unless it is fitted all around, as you sometimes see in the US. I find that a lot of manufacturers insist on putting darkened glass in the rear windows; Audi, Jaguar, Lexus, and quite a few more. But I would like to see whether it is a film on the glass which can be removed, or is the glass actually dark ? What would be the solution, getting two new rear door windows ? Parkman.
  3. Thanks to a brick being flicked from a skip wagon wheel through my sunroof, I now have to replace the glass on my 97 GS. Has anybody done this before? and if so is it a head liner removal or can it be done with it in place.? Thanks
  4. I have been quoted £300 + for replacement wing mirror glass on RX 450 H - mine just fell out. Anyone found a cheaper alternative? Are they easy to fit yourself?