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My car is booked in for a service today with Lexus Birmingham. A lady from the service centre rang me up the day before to do the usual courtesy call sort of stuff. Just before the call ended she said, just to ensure your comfort with the loan car do you have a preference as to which radio station you wanted it tuned to? I laughed out loud which probably wasn't the response she was looking for. I assured her that I had no preference. So, the question I am asking, is it just me or is that taking customer service a bit too far? I was thinking of ringing her back and saying actually, I'm 5"8' but you guys always set the seat in a position for a 6"9' basketball player. Can you do anything about that? By the way, I mentioned this to a Mercedes owner and an Audi owner. They were well impressed. Any thoughts?