PeteRog

Just thought I'd provide an update on this post.

I managed to find another micro sd card on eBay (the latest version) for £60 and this time it worked fine - result.

I didn't receive a response to my email complaint so phoned the dealer over the weekend and, after a bit of toing and froing, they've now agreed to reimburse the money I spent on the card - double result.

Thank you to everyone who contributed to this thread, it was very much appreciated.

52 minutes ago, pobrown said:

I would still kick up a fuss as the Premier model has Premium Navigation installed as standard - it isn't optional on this car.  If they advertised it as a Premier than you have the right to expect the navigation to work.  

You're absolutely right and have stirred me into action. I've just written a letter of complaint asking to be compensated for the price of the card. Hopefully they'll agree and phone Lexus Cardiff for a quote :)

Thanks again for your help.

PS. sd card apart, I absolutely love the car.

6 minutes ago, IS200D said:

What a poor response. My reply to that would have been ' and I wouldnt have bought it if I had known the sat nav wasn't working properly'!

Yes, I certainly would have made more of a fuss if I'd realised the expense and hassle of replacing it. You sort of take it for granted that the sat-nav will be working when you buy a top of the range model.

Eduardo - I bought it from Ron Skinner & Sons in Tredegar. I did phone them when I'd realised but they fobbed me off with "ummm... we didn't advertise it as have the premium navigation". 

Matt - I got the ridiculous quote from Lexus, Cardiff.

Okay, thanks for your help Phil, I'll give eBay another go then.

Thanks for your replies. The problem I had with buying from lexus-mapupdates.eu was that it requires you to enter your existing part number and as I don't have one I couldn't. I did go down the eBay route and bought a card with the part number PZ445-US335-0K but when I put it in it said it couldn't read the card. I wasn't sure if I'd bought from a dodgy seller or if it was the wrong version.

I've just bought a 2013 (63) Lexus is300h Premier and discovered, a little too late, that it didn't come with a micro-sd card for the premium navigation system. I phoned my local Lexus dealer and was quoted £650+vat for a replacement, which I think is rather taking the pee. Would anybody be able to give me the part number please - so I can try to source the part from elsewhere? Thanks in anticipation.