The Lexus software requires a perfect match because apparently they are unable to write an algorithm to just match the last, say, 10 digits of the phone number. This is another bug I reported in MM19 that they never fixed....
If you store all your numbers in your address book with the dialing code i.e. starting with +44 then it should work fine (almost all the time - unless the call happens to come in as a 3g call...)
...It seems that when you have an incoming call on 4g and above, it is seen with the international code, but on 2/3g it is seen without it. As we move to better 4 and 5g all incoming calls will be high quality 4 or 5g and will need +44 in the address book to match the call.
Perhaps just try for the entry in the phone book of your wife and test it works before making any mass changes.
If the names that seemed to match do not have the +44 stored in the address book, they may simply have come in as 3g calls.
As usual, it's buggy and annoying but there is a work around.
Cheers,
Paul
Thank you for the advice. I've just changed up from a 2009 rx400h to a 2016 rx450h and was having the same issue, but changing the prefix to +44 on the phone contacts has solved the problem.
2022 RX450h Incoming phone call, on screen identification
in RX 300 / RX 350 / RX 400h / RX 200t / RX 450h Club
Posted
Thank you for the advice. I've just changed up from a 2009 rx400h to a 2016 rx450h and was having the same issue, but changing the prefix to +44 on the phone contacts has solved the problem.