aeparker

Many thanks for your suggestion. 

• When I buy something it's paid for by money that down to the last penny is 100%.  I expect everything purchased to be also to that standard. 

On 6/5/2021 at 11:33 PM, ColinBarber said:

If you cannot live with the basic 6 speaker audio system with integrated amp then for 2019 models you either need an F Sport with the Premium Plus pack which has the 8 speaker system (pioneer headunit, extra speakers are a sub in the boot and centre speaker + separate pioneer amp), a standard UX with the Tech & Sound pack - which includes the 13 speaker ML system, or a Takumi grade which has the ML system as standard.

In 2020 the Premium Pro Pack became available which also includes the ML system.

I have just taken delivery of the UX 250h Takumi with ML 13 speaker system and the audio is awful.  I can adjust the volume but the treble and bass are unresponsive.  Dealer seems at a loss to know how to fix it. Can it be something as simple as a fuse or bad connection?