Dinga

7 hours ago, kms2012 said:

Could be that I'm much closer to London? Hedge End are an excellent dealership and I'm sure they will sort it out as soon as they can

In early August, Lexus customer service responded to my request and stated that they had instructed the dealer to order the necessary parts for the installation of my car. In mid-August, I called the dealer's hotline to check for updates, referencing the staff member's name provided by Lexus customer service. It's worth noting that when they initially contacted me after I left a negative review in the Lexus Purchase Survey, it wasn't to discuss the progress of the protection plates installation. It appears that, from the beginning, no action has been taken towards installing the protection plates on my car.

I'm unsure if other dealers would assist with the installation of protection plates, especially considering that this service is offered free of charge.

5 hours ago, kms2012 said:

I contacted Lexus Customer Relations by email and they came back to me really promptly and positively!  Parts and labour are free of charge and they would instruct my local dealer to order and arrange fitting. Sure enough, same day I received a call from my dealer (Canterbury) and my car is booked in next week to have the plates fitted. Seriously impressed! 

You’re lucky!

Fortunately, I purchased my RX last month and promptly contacted Lexus Customer Service. They informed me that they had instructed my dealer, Hedge End, to assist me in installing protection plates. However, as of last week, the dealer informed me that these protection plates are currently out of stock, with no confirmed restock date. I reached out to customer service once again last week, reiterating the unknown restock date. I hope I won’t have to wait for a whole year. I’m starting to regret purchasing this car from this dealer.