Lynne S

We do have a print out which shows the rear report in red however the tyres and break pads were all in good condition and it passed the MOT.  The rear wheel alignment and air con top up were advisory.

Thank you for all your comments.  The trust element is a conflict as I like the dealer doing the service especially with the hybrid check, and you want to trust their advice, but..... No we don't hit curbs and don't recall dropping into a deep pot hole (which also usually affects the front tracking more than the rear). Again, for this to be an issue three years in a row is not a good thing for the Lexus brand.

We have just had our NX300h 2021 3rd year service and MOT and for the 3rd time were told that the wheel alignment/tracking was out and recommended to be done. We had it done last year but refused this year. The car passed everything else and is still a lovely drive. Is this a common fault or a service sales add on ploy?  Also had the usual advice to top up the air con which is working fine. Can I add we are low mileage users (13.5k total currently) and are not fast/harsh drivers.  Do not expect tracking to go from year one in a high spec car.

We have a NX300h 2021 which has just had its 3rd service and MOT at a Lexus Service Centre. On each service we have been told that the rear wheel alignment is out and needs re-tracking. We had it done last year (2nd service) and it was reported again this time but we told them to leave it. The car has been fine and is in fact a lovely drive. Has anyone else had a similar experience? Is this a fault or a service sales add on? We are low mileage users and drive carefully. We are usually told about the tracking or told we need an air con top up.