I've spent some time in the Lexus Ipswich showroom and it is a bit chilly in there, typical showroom though.
Not a problem for me as it's only a 10 minute walk back to my house from the showroom or do what I do and pop into the swallow and have a bite to eat
They do need some customer service training too, I went in there and enquired about parts and to say at least he was blunt and off with me