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Ste8270

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Posts posted by Ste8270

    Exhaust heat shield corrosion

    in Lexus CT 200h Club

    Posted

     

    Just had a look at the terms of the warranty and I will be contacting lexus again as it clearly states that TWG  administer the warranty but the warranty provider is Toyota. Nowhere does it state it's an agreement with the dealer!

    I feel lexus customer customer service are just uninterested, I even had to point out that in his reply he refererred to the fault as an exhaust pipe and not a heat shield..

     

     

    Administrator 
    The company that administers this Warranty on behalf of the Warranty Provider. The Administrator is TWG 
    Services Limited which has it registered address at Twenty Kingston Road, Staines-Upon-Thames, Surrey, TE18 
    4LG

    Warranty Provider 
    The Company that provides this Extended Warranty and ultimately pays all valid claims made under it. The 
    Warranty Provider is Toyota (GB) PLC (Lexus Division) which has its registered office at Great Burgh, Burgh 
    Heath, Epsom, Surrey KT18 5UX. 

    • Like 1

    Exhaust heat shield corrosion

    in Lexus CT 200h Club

    Posted

    https://www.lexus.co.uk/contact-details

    If you look at the contact page on the lexus site you can see that lexus roadside assistance and lexus extended warranty are managed by The warranty group.

    I took out a lexus warranty, this is the second warranty we have had on the car, I have just checked the documents and the first warranty does indeed state warranty provider is Toyota, the new one from May states warranty provider is TWG, this must be a decision made by lexus, which I am not happy about at all. Even the dealer confirmed it was the exact same warranty from lexus. 

    • Like 1

    Exhaust heat shield corrosion

    in Lexus CT 200h Club

    Posted

    On 6/13/2017 at 10:17 PM, pedrofromredro said:

    Funny you should say that I contacted Lexus uk about the poor build quality.any way cut along story short they said they wouldn't help out with covering the cost of replacement and that I should of purchased a extended manfactures warranty 😂 pretty pointless 

    Thank you for your recent email regarding your Lexus CT200h.

    I was sorry to hear about the fault with your exhaust pipe and that an extended warranty claim relating to this has been rejected. 

    I've asked Nigel Cumbes, the Service Manager at Lexus Stockport to contact you regarding the matter, as the extended warranty is not a manufacturer's warranty, but between you and the Lexus dealership. It's also difficult for us to comment on the fault from our head office. 

    Thanks again for bringing this matter to our attention. 

     

    Kind regards

    Ray 


    Ray Lewis
    Lexus Customer Services

    Exhaust heat shield corrosion

    in Lexus CT 200h Club

    Posted

    On 6/13/2017 at 10:17 PM, pedrofromredro said:

    Funny you should say that I contacted Lexus uk about the poor build quality.any way cut along story short they said they wouldn't help out with covering the cost of replacement and that I should of purchased a extended manfactures warranty 😂 pretty pointless really 

    I contacted lexus and was told the extended warranty is not a manufacturer warranty and is an agreement with the dealership directly, they just offered to get the service manager from the dealer to call me. 

    I was under the impression the warranty was with lexus, it's advertised on the lexus website and comes with lexus assistance? 

    Something for other people to bear in mind. 

     

    • Like 1

    Lexus CT200h vs Ford Focus

    in Lexus CT 200h Club

    Posted

    My other half has the CT I have a 15 plate titanium X focus, the 1.5 ecoboost auto. 

    I love my focus, but I prefer the drive in the CT, the new CT will be out soon so that will be interesting. 

    My next car will be either a CT or the IS300h. 

    • Like 1

    Real Life Mpg Figures.

    in Lexus CT 200h Club

    Posted

    I totally disagree with people driving at 50mph, forcing trucks who are running on tight schedules to have to move into the middle lane, causing everybody else to move into the outside lane!!

    Surely the difference in MPG at 56mph is negligible so why not travel at the same speed as trucks and not cause this issue, if you really feel the need to drive so slowly. Just bear in mind people towing and coaches are limited to 60mph.

    My personal opinion, if you must drive to maximise MPG on a motorway then 60 mph should be sufficient, I personally will continue to drive at 70mph (conditions dependent of course)

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