I had all but decided to buy a Lexus GS300 SE and visited a Lexus Approved Dealer who had a 4 year old 300GS that looked great in the photos on Autotrader, but seemed pricey judging by Parkers Guide.
When I dropped in unannounced after driving 50 miles, they said that the car wasn't there. It was in their bodyshop for "a scratch on the back" to be sorted, so I couldn't see the car.
However, they showed me another "just like it but a different colour" and then proceeded to try to negotiate a price for the sale of the one I hadn't yet even seen !
This was last Tuesday. The ETA for the vehicle reappearing on the forecourt was Saturday (tomorrow), which has now become next Tuesday.
Over a WEEK? For a minor scratch ? Sounds more like serious collision damage repairs to me !
Their attitude was extremely arrogant and indifferent, with the salesman saying as we left that it didn't matter to him whether we bought the car or not. (On the basis of which attitude it may well matter even less to me!)
Is this attitude typical of Lexus dealers ?
What do you make of the extended absence to "put right a scratch" ?
