JBPRX400h

Lexus fitted 4 new tyres to my Gen 4 RX and the display showed ------- until I got home about 7 miles later then it showed the actual tyre pressures.

It appears ours is on the list as well.

Hi Andrew.

Was that the low pressure pump in the petrol tank or the high pressure pump on the engine?

A very rare occurence indeed, Paul!

We still have every confidence in the Lexus brand.  In fact we have had 12 different Lexus cars since 2001 and the only problems we have encountered before were a steering rack problem with our first RX400h (swiftly sorted under warranty), a rear hatch motorised strut on our current gen 4 RX450h that didn't actually fail but shuddered slightly when opening and closing (again replaced under warranty) and this fuel pump failure again all sorted under warranty. Although it took a long time to ship the part we were well looked after by Lexus.  I hate to think what would have happened if it had been any other manufacturer!

Well that was back on 5^th March.

The fault was eventually diagnosed as high pressure fuel pump failure and Lexus MK said they would order one in for replacement. In the interim we were loaned a UX300e electric car.

A few days later I was given the shock news that the earliest the new pump would arrive was 6^th April as it had to come from Japan.

My wife and I had previously booked a trip to France but as a result had to cancel our original dates and rebook the ferry for later in April but we had to be back before the beginning of May as both my wife and I had been given early May dates for hospital operations.

Then we received further shock news that the date for the pump to arrive had been pushed back until 26 April.

In the meantime we had been promised a suitable loan car from Lexus GB (which we could have taken abroad) until the repair could be carried out but we decided to cancel our ferry booking again as there were too many unknowns and we didn't want to miss our hospital dates.

The loan car duly arrived from Lexus GB. We were expecting from the paperwork we had received earlier that it was going to be an RX450+ plug in hybrid and we were quite excited as it would mean we could have a real world extended test drive. Unfortunately they had made a mistake and the car we received was "only" a non plug in RX albeit a brand new Takumi one with just 40 miles on the clock.

The pump eventually arrived at Lexus MK on 26 April and was fitted and tested OK and we finally got our car back on 27 April eight weeks after it had broken down.

I sent a letter of complaint to Chris Hayes, CEO of Lexus GB, outlining all the hassle and anxiety we had suffered and commented on the ridiculous amount of time it had taken for a simple part to travel half way around the world. The matter was of course handed down to their Customer Relations department and was dealt with by Stephen Hinshelwood. I must say that he took the matter extremely seriously and I managed to negotiate a very generous settlement from Lexus GB as a gesture of good will for all our troubles.

Throughout all this Lexus MK, and Andrew Riley in their service department in particular, were absolutely brilliant and couldn't have been more helpful and accommodating.

It is great to have our dear old car back and, touch wood, it seems to be running better than ever.

Happy Easter everyone. 

I'll have just one more cream egg for now!

Wonder how "Wizzy millions" is making his millions?

"Buy your Bud,  driver's license,Passport, Visa, EITLS exams, Fake bank notes  Email: wizzymillion17"

He is probably American with his/her spelling of license.😜

Just about to set off for our summer of 1972 round Europe trip.  Yours truly second from right.

Didn't have bus seats in the back but did have a 2 seater Ercol settee.  Posh!!!

30 minutes ago, Tomtit said:

I have read that leaving the keys in the microwave is also effective.

As long as you don't turn it on otherwise sparks might fly!

Hi Tom

I had a Ford Thames 15cwt van as my first vehicle in 1969.  Registration NME208.  Nicknamed Brian after the snail in the Magic Roundabout.  Wonderful memories.  Taught me an awful lot about driving and maintenance and repairs.  Bought for £60.  Did over 100,000 miles in it including 2 round Europe trips.  Sold it nearly 5 years later without an MOT for £45.  Happy days!!!

I just found this on the US forum which sounds exactly like what happened to our car last week.

https://us.lexusownersclub.com/forums/topic/94700-my-fuel-pump-issue-~-rx-450h/

Have sent a copy to Lexus MK for their information.

JBP

Thanks Colin. I did check via that site and it came up as no recalls for our car.

However I found this on the US forum which sounds exactly like what happened to our car last week.

https://us.lexusownersclub.com/forums/topic/94700-my-fuel-pump-issue-~-rx-450h/

JBP

Ressurecting this old thread.

Does anyone know why there was a recall to replace the fuel pump in the tank?

Could this be the cause of my problem in the thread I started yesterday regarding misfiring and almost dying completely? (The car that is not me!)

JBP

On a short 1.5 mile journey home last Sunday my car (RX450h F Sport Gen 4) suddenly began misfiring very badly accompanied by a multitude of warning lights and dire warning messages (including “Stop as soon as possible within 0.3 miles) on the dashboard.

I pulled into a layby and turned the car off for a few minutes then started it up again. It started OK and the engine idled but the orange engine management light stayed on.

As I was only a few hundred yards from home I pulled away gently but the car very nearly ran out of power as I negotiated a roundabout so I pulled in to the side of the road and turned the engine off again. Tried starting it again and managed to limp home.

Rang Lexus Milton Keynes the next morning and they told me to contact the AA to bring the car in so they could look at it. Because I had to take my wife to hospital for an appointment at lunchtime I couldn't call the AA until mid afternoon. When the AA man arrived in his van he connected up an OBD scanner and it came up with a number of errors including

P0202 Injection valve cylinder 2 Component open

P0204 Injection valve cylinder 4 Component open

P0206 Injection valve cylinder 6 Component open

P1235 Fuel high pressure pump circuit defective

P3190 Engine Engine power too low

The AA man said he couldn't tow the car to the dealers and would have to arrange for a flat bed truck to do the job. He couldn't guarantee the truck would get to me in time to get to Lexus before they closed so it was arranged for the following morning.

Tuesday morning the truck arrived and the car and I were taken to Lexus MK where they have been trying to diagnose the problem since then but have not found the cause yet.

Has anyone had any similar problems and if so what was the solution? Any ideas or answers would be greatly appreciated as we would love to get our RX back soon.

Kind regards

JBP

PS The only up side is that I have been loaned a UX300e fully electric car in the interim which makes for an interesting comparison.

Just for fun I thought I would look up our previous RX400h cars.

First one GP05DMU still going strong with respectable mileage at last MOT of 168239 but more impressive was our second one FL09HUZ at 227011 miles.

Does anyone on this forum own either of these?

Got a long way to go with our present Gen4 450h at only 35000!!!

1 hour ago, fezman said:

@Spock66 dont really need them now, only done 6k from new. But the cc2’s are great and i get a bit nervous on summer tyres when i’m in snow. Dont see the point of spending a ton of cash on the car only to drop it for approx £900 worth of rubber. 
 

In other news, Michelin have just come back to me. The cc2 in that size is expected back in stock in Feb 2024. Looks like i’ll wait until then and take my crv out when it snows. 

Funnily enough I have just picked up my RX after it's service at MK Lexus and while I was there I enquired if they could get the CC2 tyres.  When Andrew checked he was told they would not be available until 1st Feb 2024 so hope it doesn't snow until then. 😜

On 11/17/2023 at 9:28 AM, Sybaris said:

When I put my summer ones back on, I need 2 new replacements for the Bridgestone Duellers, which are ok in the summer.

Question is do I replace the 2 with the same or should I replace all 4 with continental or Michelins? 

Hi Dan

I have sent you a PM about tyres.

Cheers

John

Just had to renew the insurance on our Gen4 RX F Sport. Was dreading getting the renewal notice as I knew insurance prices had gone up generally and some companies were not even quoting. Best quote I got from Confused was £755. However I was pleasantly surprised that,  as a member of the IAM (Institute of Advanced Motorists), this year's quote through their scheme was £548. (Last year's was £394.) 

It is well worth considering taking the advanced driving test. It has saved £££ over the years.

I emailed cr@lexus.co.uk in the evening of 2 August. On 4 August I had a phone call from Lexus Milton Keynes asking me to book my car in to have the canbus protection fitted. I arranged for it to be done on 10 August and it was done free of charge and the car washed and valeted into the bargain.  Apparently mine was the first they had done so it was a bit of a learning curve for them. 

Well done Lexus MK. Great service as usual!

Head wind on the way down and tail wind on the way back? Can make a surprising difference to MPG.

Such sad news. Condolences to all his family.

Although I never met John I feel he was a true friend. I will miss John's knowledge, patience and wit. Hope he has taken his handbook with him.

RIP John

JBP

Also it looks like National Tyres are doing a "Payment Assist" with no interest spread over 4 or 12 months.

75MPH in Greater Manchester??????

As a wise man once said, "You should never drive where your eyes and your brain haven't been first." Meaning that if you can't see within your reaction and stopping distance you should slow down.  This doesn't just apply to night driving - it includes bends, hill summits, obstructions, etc.

JBP