Hello everyone
Just signed up to this forum (gold as well) but due to some terrible customer service I don't have my is200 yet.
I bought the car from Lexus Sheffield (very good service so far) on the 29th August, I just needed the insurance certificate to have the car taxed.
I went home and got insurance through Hastings Direct. They told me the certificate would be sent 1st class that day (weds). They took out a deposit from my account immediately.
On Mon the 3rd Sept the certificate has not arrived so no car, I ring up Hastings, yes it was sent 1st class but they will send a replacement 1st class. On Fri the 7th still no documentation from Hastings. I ring them to complain again and demand a full refund having decided to give up and find another company to insure me.
They grovel and promise to have the certificate sent special delivery. So this morning a bundle of documents arrive from Hastings but they have forgotten to include the certificate. So still no car.
I have now after nearly 2 weeks given up on Hasting and cancelled the policy but they won't refund my full deposit and want to charge me £40.
Anyway I hope to have some good news early next week if the new insurance company manage to provide the certificate.
Cheers
Alex